Aegh
2 Iron

Add DPA to ESRS

Hi Guy,

Is anyone has experience adding DPA into ESRS? I've managed to register DPA to ESRS gateway but it still showing offline. So i figured out maybe i did something wrong (wrong username/password) during registration of DPA.Now i would like to deregister the DPA and register again.

This is what I get

D:\Program Files\EMC\DPA\services\bin>dpa app support -d xxx.xx.xx.xx

EMC Data Protection Advisor

Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/log4j/or/RendererMap

        at org.apache.log4j.Hierarchy.<init>(Hierarchy.java:97)

        at org.apache.log4j.LogManager.<clinit>(LogManager.java:82)

        at org.apache.log4j.Logger.getLogger(Logger.java:117)

        at com.emc.apollo.platform.utilities.HMACBuilder.<clinit>(HMACBuilder.java:15)

        at com.emc.apollo.executive.framework.AbstractCommand.deregisterFromESRS(AbstractCommand.jav

a:644)

        at com.emc.apollo.executive.application.AbstractApplicationCommand.deregisterApplicationWith

ESRS(AbstractApplicationCommand.java:208)

        at com.emc.apollo.executive.application.SupportApplicationCommand.support(SupportApplication

Command.java:229)

        at com.emc.apollo.executive.application.SupportApplicationCommand.run(SupportApplicationComm

and.java:98)

        at com.emc.apollo.executive.framework.Command.runAndClose(Command.java:151)

        at com.emc.apollo.executive.framework.ServiceExecutive.run(ServiceExecutive.java:355)

        at com.emc.dpa.executive.DPAExecutive.main(DPAExecutive.java:41)

Caused by: java.lang.ClassNotFoundException: org.apache.log4j.or.RendererMap

        at java.net.URLClassLoader.findClass(URLClassLoader.java:381)

        at java.lang.ClassLoader.loadClass(ClassLoader.java:424)

        at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:331)

        at java.lang.ClassLoader.loadClass(ClassLoader.java:357)

        ... 11 more

Any idea?

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3 Replies
imsg
1 Copper

Re: Add DPA to ESRS

Hi Iman2011,


Need more details about your DPA environment.

What is the version of DPA and ESRS.

Have you installed ESRS-VE ?

What type of DPA Licences you have in your DPA?

i.e .wls or .clp ?

To check dpa version please go to DPA APP server and open a command prompt as administrator.

Go to DPA App server installtion directory  and run <D:\Program Files\EMC\DPA\services\bin>dpa app ver

Provide DPA APP server version , build and patch levle with DPA server licences details and ESRS version details.


Regards,


Syed Qadri

Support Engineer Data Protection Advisor

Dell EMC | Technical Support Services

Desk Phone: +1-800-782-4362 ext 3291849

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Aegh
2 Iron

Re: Add DPA to ESRS

Hi Syed,

I'm currently running on

ESRS Ver 3.16.00.08

DPA  Ver 6.2.3.100099 patch 452

License *.lic

we can see DPA in the ESRS but it is offline. seems that it unable to communicate with DPA port (9002/9004)

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imsg
1 Copper

Re: Add DPA to ESRS

Hi Imran

Please open a Service Request with support.

Need more investigation

Regards,

Syed Qadri

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