tlemons1
2 Iron

Can't select remote agent for Avamar server during discovery

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Hi

I'm using DPA 6.3 for this first time.  I have the app server, datastore server and an agent set up, and have successfully tested and added  one agent and one Data Domain system. I'm now trying to add an Avamar server. I'm running the Discover Wizard. In step 4 Data Collection Agent, I see two choices:

Local Data Collection Agent installed on the host

[bold] It is not recommended to use a local ageng on the Avamar server

Remote Data Collection Agent installed on another host

Following the recommendation, I want to use the Remote Data Collection. But I can not select the radio button next to this option, and the 'Select Data Collection Agent' option is greyed out.

When I use the DPA GUI and select Admin -> System -> DPA Collection Agents, and look at my one agent, it shows that it is enabled and seems to be good-to-go.

What would be causing this behavior?

Thanks

tl

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imsg
1 Copper

Re: Can't select remote agent for Avamar server during discovery

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Please see following KB.

Discovery Wizard - Remote Data Collector for Avamar is Greyed out.

Article # 000443033

Avamar Discovery Wizard Step # 3 uncheck "Host System Monitoring and click Next.

Then one will have the option to choose a remote agent.

Please contact EMC DPA Support for further details or information.

Regards,

Syed Qadri

Support Engineer |  Data Protection Advisor

Dell EMC Technical Support Service.

3 Replies
imsg
1 Copper

Re: Can't select remote agent for Avamar server during discovery

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Hi Tlemons,

Please open a SR with remote support for investigation.

Regards,

Syed Qadri

Support Engineer Data Protection Advisor

Dell EMC Technical Support Service.

imsg
1 Copper

Re: Can't select remote agent for Avamar server during discovery

Jump to solution

Please see following KB.

Discovery Wizard - Remote Data Collector for Avamar is Greyed out.

Article # 000443033

Avamar Discovery Wizard Step # 3 uncheck "Host System Monitoring and click Next.

Then one will have the option to choose a remote agent.

Please contact EMC DPA Support for further details or information.

Regards,

Syed Qadri

Support Engineer |  Data Protection Advisor

Dell EMC Technical Support Service.

tlemons1
2 Iron

Re: Can't select remote agent for Avamar server during discovery

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Yep, that was the problem and the solution.  Thanks for the very fast reply, Syed!

tl

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