Hartford Hospital - DPA helps large New England Hospital with TSM environment

• Dave Worchol
  
• Technical Consultant
  
• Hartford Hospital
  

Large City Hospital, Hartford Hospital is the major teaching hospital affiliated with the University of Connecticut Medical School, serving the New England region. Our reputation for providing complex and innovative care to those in need is built on the foundation of excellence in patient care, teaching and research. Our quality programs have continually been recognized for excellence by the Federal Government, US News and World Report, Solucient, Blue Cross/Blue Shield and the National Cancer Institute, to name a few.

Hartford Hospital performed the first successful heart transplant in the state, and pioneered the use of robotics in surgery. We maintain the only Level 1 Trauma Center in the region, and operate the state’s only air ambulance system, LIFE STAR.

• What was the challenge (pain point) that led to purchase of DPA?  - Writing manual scripts for TSM environment, taking up too much time
  
• Why did customer choose DPA compared to other similar solutions? Looked at only ServerGraph, DPA capabilities meet immediate needs
  
• What are the main benefits of using DPA now? Monitor environment, no need to update manual scripts, provide their user's with reporting on automated basis
  
• How do they expect DPA to impact the future of their environment?  Environment expanding to include DPA for RA, VM, Celerra, EDL and migrating from TSM to Networker…single pane of glass monitoring, chargback capabilties, growth trending, change reports
  

Quantifiable metrics-related questions:

• What are the DPA-driven time savings? (e.g. time to prepare status reports, backup administrative time) eliminate manual scripting, automate reports, saves 2-3 days a month of manual effort
  
• What was the backup success rate before and after DPA? overall success rate has improved, still evaluating BU success rate metrics
  
• How has application availability increased (e.g. shorter backup windows, higher backup success rate)? higher backup success rate, still evaluating metrics
  
• What are the cost savings (e.g. FTE reductions, more accurate chargeback of infrastructure usage)? still evaluating metrics