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Last reply by 08-04-2022 Unsolved
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2 Bronze
2 Bronze

DDP|E and Sleep/hibernation

I have multiple laptops that have issues with waking after sleep or hibernation. Are there some sleep/hibernation settings that I should be configuring to make them work with ddp|e

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3 Argentum

hi Jamesthehammer!

Could you elaborate a bit on what you are experiencing with the wake from sleep/hibernate on these devices? Are they going into blue screens or black screens? What technology are you leveraging? Software encryption with Dell Data Protection | Encryption, SED management or Bitlocker Management?

It may be quicker to resolve your issues with a case via phone support. Are you able to reach out to our teams at 877.459.7304 Ext. 4310039?

Let me know if a case does exist, and i can definitely put a set of eyes on the case to make sure we get you a resolution as quickly as possible.


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Need immediate help with a Dell Data Security issu? Please call Dell Data Security Support @ +1.877.459.7304 Ext. 4310039

2 Bronze
2 Bronze

Hi, don't worry dear friend. It is not the issue of laptop. As it is the issue of the window when a window is used for along time. So laptop get slow and even it is showing the sleeping issue. As I am sharing it from my personal experience. So you could also try it.

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