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"Removed"
When running a DDP-E device detail report, what determines if a client is listed as "Removed"?
Unsolved
This post is more than 5 years old
4 Posts
0
4214
When running a DDP-E device detail report, what determines if a client is listed as "Removed"?
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SteveO1683
Moderator
Moderator
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145 Posts
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June 14th, 2016 14:00
Hey Amallory,
Removed in the reports references a device that hasn't communicated with the server within the Enterprise Lease period policy. By default this value is 30 days.
amallory
4 Posts
0
June 15th, 2016 06:00
I have systems that are within the lease period (mine is set to 180 days) yet they still show as removed. Any other reasons for being removed?
SteveO1683
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145 Posts
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June 16th, 2016 07:00
It sounds like we should get a ticket registered and collect logs to see what is going on. Are direct help desk number is 1-877-459-7304 ext 4310039. They will be able to help collect logs from your server and an effected endpoint to see why they are falling out of view even though they've checked in within 180 days.
Thanks!
Uriel236
1 Message
0
August 13th, 2022 10:00
Have you found the specific answer from the below comments. As I am also facing the same issue. And quite confused about DDP-E device report. Don't know that the client is listed or removed.