amallory
1 Nickel

"Removed"

When running a DDP-E device detail report, what determines if a client is listed as "Removed"?

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3 Replies

RE: "Removed"

Hey Amallory,

Removed in the reports references a device that hasn't communicated with the server within the Enterprise Lease period policy.  By default this value is 30 days.

Best Regards,

Stephen O

Senior Principal Engineer, Support & Delivery Services

Dell Data Security

Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

amallory
1 Nickel

RE: "Removed"

I have systems that are within the lease period (mine is set to 180 days) yet they still show as removed. Any other reasons for being removed?

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RE: "Removed"

It sounds like we should get a ticket registered and collect logs to see what is going on. Are direct help desk number is 1-877-459-7304 ext 4310039.  They will be able to help collect logs from your server and an effected endpoint to see why they are falling out of view even though they've checked in within 180 days.

Thanks!

Best Regards,

Stephen O

Senior Principal Engineer, Support & Delivery Services

Dell Data Security

Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

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