Data Protection Solutions

Last reply by 08-13-2022 Unsolved
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"Removed"

When running a DDP-E device detail report, what determines if a client is listed as "Removed"?

Replies (4)
3 Argentum
2451

Hey Amallory,

Removed in the reports references a device that hasn't communicated with the server within the Enterprise Lease period policy.  By default this value is 30 days.

#IWorkForDell



Best Regards,



Stephen O


PG Software & Solutions IPS


Dell Data Security


Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

2 Bronze
2 Bronze
2451

I have systems that are within the lease period (mine is set to 180 days) yet they still show as removed. Any other reasons for being removed?

3 Argentum
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It sounds like we should get a ticket registered and collect logs to see what is going on. Are direct help desk number is 1-877-459-7304 ext 4310039.  They will be able to help collect logs from your server and an effected endpoint to see why they are falling out of view even though they've checked in within 180 days.

Thanks!

#IWorkForDell



Best Regards,



Stephen O


PG Software & Solutions IPS


Dell Data Security


Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

2 Bronze
2 Bronze
213

Have you found the specific answer from the below comments. As I am also facing the same issue. And quite confused about DDP-E device report. Don't know that the client is listed or removed.

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