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perezh
Copper

DDPE stopped protecting my test systems

Hi,

We have started testing DDPE at work. It was installed on 3 test systems, all laptops. After a couple of days, protection dropped from all the laptops. The web console still shows all 3 systems and continues to inventory them, though.  So far I have not been able to figure out the root cause of why it stopped working.  Here are screenshots of the main web console page:

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RE: DDPE stopped protecting my test systems

Hi Perezh

This problem might be a little complex to troubleshoot over our forums so if you'd like you can call into our dedicated queue via 877.459.7304 Ext. 4310039.

Off the top of my head my assumption is something has happened with your PolicyProxy which runs on port 8000 and handles handing out new polices and receives updated statistics from your agents.

Thanks!

Stephen Overton

Best Regards,

Stephen O

Senior Principal Engineer, Support & Delivery Services

Dell Data Security

Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

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