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Dell Data Protection : Device is locked. Contact your administrator
Hello,
Before write this post, I have already contact my local Dell Pro support. they seemed to never understand about the problem ...
My user forgot the credentials, and enter a lot of wrongs passwords, and the screen only shows "The device is locked, contact your administrator" and with no options, what so ever.
I found this topic : <ADMIN NOTE: Broken link has been removed from this post by Dell>
But I need the Windows Recovery Kit.
Someone can help me ?
Thanks
Yoann
dell-dale p
156 Posts
1
January 9th, 2017 06:00
Hi Yoann,
We have pre-created ISOs that i can share through DM. we are working through getting these available online. we have a new recovery guide here:
downloads.dell.com/.../dell-data-protection-encryption_administrator guide8_en-us.pdf
i'll work on updating that KB article currently :)
AceUnderFire
1 Message
0
May 18th, 2018 12:00
The link is dead what can I do?
SteveO1683
Moderator
Moderator
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145 Posts
1
May 21st, 2018 07:00
Hey AceUnderFire,
Updated documentation can be found at the below link. The document you'll want to review is named "Dell Data Security Recovery Guide v8.17.2/v1.7.2/v1.5"
http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-encryption/manuals
#IWorkForDell