Dell Data Security Technical Newsletter - September 2018

Dell Data Security Chat

For U.S. customers only, chat support is now available Monday through Friday, 8 a.m. to 5 p.m. CST.

Other Helpful Links

How to Install the Dell Data Protection Remote Management Console

How to Recover User is Locked at the PBA for Dell Encryption Enterprise Self-Encrypting Drive Management Dell Data Protection | Self-Encrypting Drive Management

Dell Endpoint Security Suite Enterprise and Dell Threat Defense Escalation of Privileges Vulnerability

Dell Endpoint Security Suite Enterprise and Dell Endpoint Security Suite Pro Uninstalls Firewall

How to Configure Updates in Dell Threat Defense

How to Install Dell Encryption Enterprise / Dell Data Protection Enterprise Edition

Required Configuration for Self-Encrypting Drives When Using a Zoom Card

How to Enable and Disable the Firewall for Dell Security Management Server Virtual Dell Data Protection Virtual Edition

How to Install Dell Encryption External Media Dell Data Protection External Media Edition

Dell Encryption Enterprise Shield may get Blank White Local Management Console on Virtual Machines

Mobile Users Unable to Activate Dell Encryption Enterprise for Mac on macOS High Sierra

How to Commit Policies for Dell Data Security / Dell Data Protection Servers

Dell Data Security Online Community

Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation.

Voice of the Customer

Want to make an impact on the future designs for Dell Data Security? 

Our Voice of the Customer (VoC) team works directly with customers to gather feedback on product improvements and enhancements. This feedback is shared with Dell Marketing and Engineering teams to drive new feature definition of the existing software products.

To participate in this process, please click here.

Contact Support

Online Support: www.dell.com/ddpesupport

Phone: 877.459.7304, Option 1, X4310039

Please have your service tag available. 

Monthly Dell Data Security Technical Newsletter

To: Data Security Software Customers

This month in Data Security

Product Updates

Several releases are now available.  

10.0.1 Dell Encryption (Windows)

• For the download, please visit https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=4DXJV
• Release notes can be found at https://topics-cdn.dell.com/pdf/dell-data-protection-encryption_users-guide7_en-us.pdf
• Notable fixes:
• • Resolves an issue with 3rd party credential providers not properly functioning with 8.18 through 10.0
  • • More information can be found at https://www.dell.com/support/article/us/en/19/sln313561

2.0.1 Endpoint Security Suite Enterprise

• Available via ddpe.credant.com, or through DDS Support
• Release notes can be found at https://topics-cdn.dell.com/pdf/dell-dp-endpt-security-suite-enterprise_users-guide19_en-us.pdf
• Notable fixes:
• • Resolves an issue with third-party credential providers not properly functioning with 8.18 through 10.0
  • Resolves an issue with minimum password length policies being changed automatically
  • • More information is available at https://www.dell.com/support/article/us/en/19/sln313561

10.0.1 Dell Encryption (Mac)

• For the download, please visit https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=RYJKT
• Release notes can be found at https://topics-cdn.dell.com/pdf/dell-data-protection-encryption_users-guide9_en-us.pdf
• Notable fixes:
• • Resolves activation issues with Macbook Pros and the Apple T2 security chip
  • Additional information can be found at https://www.dell.com/support/article/us/en/19/sln309130

2.0.1 Dell Data Guardian (Windows only)

• For the download, please visit https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=13J92
• Release notes can be found at https://topics-cdn.dell.com/pdf/dell-data-guardian_reference-guide3_en-us.pdf
• Notable Fixes:
• • Enables Email Encryption for Data Guardian (requires a 10.0 Dell Security Management Server) 

Apple Support

Apple macOS Mojave (10.14) Support

Apple launched macOS Mojave (10.14) on September 24, 2018. Dell Data Security products currently do not support Mojave. Dell Data Security use on Mojave may cause deadlocks. Dell is actively working with its partners and Apple to provide a solution as soon as possible.

For the latest product support information, reference:

Dell Encryption Enterprise for Mac System Requirements

Dell Endpoint Security Suite Enterprise System Requirements

Dell Threat Defense System Requirements

Dell Data Guardian System Requirements

Apple T2 Support

Dell has resolved compatibility issues with iMac Pro and Macbook Pro using T2 chips in Dell Encryption Enterprise for Mac v10.0.1.411 and later. For more information, reference Unable to Encrypt macOS with Dell Encryption Enterprise for Mac Using T2.

Security Community Huddles

We have implemented a series of monthly Security Community Huddles, which are short 30-minute webinar-style skill pill sessions that will provide topic-specific information on best practices for managing the Dell Security Management Server. There is no cost for these sessions.

Topics will cover a wide range of areas, such as: 

• Deployment Tips
• User/EP Management
• Key recovery
• Compliance Reporting
• KB Awareness
• Self-Help Tips 

The next Huddle will be October 17 and will cover how to perform a Virtual Edition install/upgrade. If you would like to join us for this session, please register here.

Dell Data Security Forum

Come see what other DDS users are saying.

Unable to unlock, locked cached PBA user
During this conversation, a customer made a feature suggestion and the information was sent to Product Marketing for consideration in a future build.

Bitlocker could not be enabled
In this conversation, a customer added his real-world experience to assist with the initial inquiry.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs. 

Within the United States, the dedicated number is 877.459.7304, Option 1, X4310039.

For a list of in-country phone numbers, click here.

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Helpful Links

Do you need help with PBA commands? Review our article Explanation of Pre-Boot Authentication Commands for Dell Security Server Dell Data Protection Server for guidelines.

Do you have applications that have failed to run when executed from a network location after Dell Threat Defense has been installed? Our article Applications will not run from a network share when Dell Threat Defense is installed on the local machine provides the resolution.

We hope that you find this newsletter beneficial and of great value and interest. Feel free to drop us a line with your suggestions and input for future issues of the newsletter at dellsecurityce@dell.com. For easy access to up-to-date information on webcasts, videos or other assets, visit the Data Security Solutions Information Hub.

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