Problem installing Data Security V 1.11 on Windows 10

While doing my digital downloads from Dell I cant get the Data Security Tools to install. It is getting the message "Pending file rename operation exists. Reboot is required." I have rebooted and retried this at least 5 times all with same result. Any ideas on how to fix? This is a new Windows 10 system

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RE: Problem installing Data Security V 1.11 on Windows 10

Hello Bonnie P,

Typically this will happen if another program or even a Windows Update has applied something in the background and it is waiting on a reboot to do some more work.  With it being a new computer I am sure it is catching up on a few things and if you reboot it after a day or so it should allow with the install the Dell Data Security products.

If you're still unable to install due to the PendingFileRename operations exist issues you can call our dedicated support queue 24/7 at 877.459.7304 Ext. 4310039 and they will be able to assist in working through this with you.


Best Regards,

Stephen O

Senior Principal Engineer, Support & Delivery Services

Dell Data Security

Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

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