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Recover files protected by DDP
Help. My PC crashed following a Windows update. Skip to the end had to re-install Windows from scratch.
Had plenty of disk space so re-installed to the existing partition, thus keeping all old files in windows.old
So I can find my old files in windows.old/users/as/.... documents but I can't open them. I know the password I used when encripted, but I'm lost on how I can open them now.
To be honest I prefer not to use DDP anymore.
Any assistance VERY welcome.
RyanIG
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March 28th, 2017 08:00
Would just like to add that we are currently facing the same issue, Windows update corrupted on 5 systems over the space of three days, resulting in fresh installs of the OS.
can access the drives from a dock but cannot recover the files, even when logged in as the user who owns them,
Is there anyway to recover these files or is all hope lost ?
SteveO1683
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March 30th, 2017 08:00
Hi cmsink and RyanIG,
The recovery process detailed in the below guide section two recovers the process it sounds like you should go through for the FFE recovery.
downloads.dell.com/.../dell-data-protection-security-tools_administrator guide8_en-us.pdf
If you get hung up or want confirmation on the process you can call out to our 24/7 dedicated support team at 877-459-7304 ext. 4310039.
Thanks!
Dell-SteveO