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March 26th, 2020 14:00

Unsupported TPM version detected in this machine (2.0). OTP will be disabled.

Server is running 10.2.9

Client is 10.6

Machine is Dell Lattitude 7490

Errors I am seeing in logs:

Unsupported TPM version detected in this machine (2.0). OTP will be disabled.

I saw that @dell-dale p help a person previously. Maybe they can help here?

156 Posts

March 30th, 2020 05:00

Hi AwsMike!

I hope today is treating you well so far!

This error message is entirely benign, and can be ignored.

Dell's Encryption Management Agent had a previous branch-application called "Dell Security Tools", which contained a mobile application that allowed one to have a One-time Password (OTP) for use to authenticate into Windows. 

This functionality was not heavily used, and was subsequently End-of-Life'd, and is no longer available through either the Apple AppStore, Windows Store, or Google Play. 

This message merely remains as a check that we have in-place, and is being removed in subsequent versions of the Dell Encryption Management Agent install. 

I hope that helps1

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