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Device Health status not updating - OME 3.8.2
OME reported drives failures in two Poweredge 13th servers and two Compellent SANs (2020, 3020). We replaced the drives but OME is still showing the device as "Critical" . Everything looks good from iDRAC / Compellent side.
We tried to:
* Reboot idrac and OME appliance
* manually clearing all logs / alerts from iDRAC and OME
* Re-adding the device to OME and refresh/re-inventory node.
We are running the latest OME version 3.8.2 (Build and iDRAC version. We believe this was caused by the latest update (it was working before as expected)
Any help will be greatly appreciated.
Fer_SysAdmin
8 Posts
0
January 28th, 2022 05:00
Hi @Anonymous , my issue is with OpenManage Enterprise, not with a regular Windows OS Server. All my hosts are ESXi anyway.
JoelRG
6 Posts
0
February 15th, 2022 05:00
Having this same issue here. Replaced a failed drive, it completed the rebuild, but OpenManage wont update even though I refreshed the health.
Joel
JoelRG
6 Posts
0
March 9th, 2022 04:00
Is there a way to contact Dell staff for OpenManage issues, or do they just die in this forum?
Joel
Dell- Maria J
Moderator
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278 Posts
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March 9th, 2022 04:00
Hello JoelRG,
Thank you for choosing Dell. You can contact Dell Technical Support on issues related to OpenManage Enterprise.
How to contact Dell Technical Support:
https://dell.to/3hT6eQA
Contact Information:
https://dell.to/3HV0PmS
Please, let me know if you have any questions. You can ask me here or send me a private message.
Thanks.
JoelRG
6 Posts
0
March 10th, 2022 07:00
I appreciate a response, but following the link you posted:
1. Reach the online community for assistance - here we are....
2. Contact Dell Technical Support for a specific issue - Can't choose OpenManage as a product.
3. Automate my support requests for my Dell hardware - Not applicable
4. Contact Dell Software Support (makes sense) - Links to https://support.software.dell.com/create-service-request which is not reachable.
5. My hardware is no longer under warranty - Not applicable
Or Contact Dell Technical Support via phone, Technical Support - brings me to the link in 4...
Any other suggestions?
Thanks,
Joel
DELL-Marco B
Moderator
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3.4K Posts
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March 10th, 2022 09:00
Hello,
to receive support for OpenManage you need to have a service tag and contact the Dell technical support choosing the product you have.
Of course if the system is no longer covered by the warranty, then they will be able to ask you to purchase a support ticket.
Thanks
Marco
JoelRG
6 Posts
0
March 15th, 2022 11:00
Ok, so I can just choose any of our random servers that have warranty and create an OpenManage ticket off that, even though OpenManage is a VM??
I'll give it a try, but I can't say that is the most obvious way to get support for OpenManage..
Joel
DELL-Chris H
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8.4K Posts
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March 15th, 2022 13:00
JoelRG,
Would you confirm if you have restarted OME since the rebuild? If not, if you restart the OME VM does it update the status, or does it remain?
Let me know.
Fer_SysAdmin
8 Posts
0
January 11th, 2023 02:00
We opened a case with Dell, and we fixed the Compellent issue by just restarting the SNMP service in the SC from DSM ( Edit Settings >> SNMP Server >> Stop/Start)
OME was able to get the new SAN status.