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9416
Unable to update firmware with OM Enterprise
I get the error, mount of remote share failed in the job log. The error is RED016. What's happening here? Was i supposed to setup a share on the OpenManage Enterprise appliance? I installed the appliance on vmware. My network team informed me that port 111 is open from the server to the OME appliance.
DELL-Rob C
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March 23rd, 2018 13:00
Hi there,
The ports used are in the user guide if I recall-page 13 or 14. That may help. The doc is on www.delltechcenter.com/oment
Are you just using the Dell online catalog when you create your catalog? Or a remote/network catalog?
If just the Dell catalog, it uses an internal NFS share. If network, you will have to set up some sort of a CIFS share/etc to read it from the OMEnt appliance.
Thanks,
Rob
eapelin
17 Posts
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March 27th, 2018 22:00
DELL-Rob C
2.8K Posts
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March 28th, 2018 06:00
Thanks for taking the time to update the post. We will review the documentation on our side as well.
Best regards,
Rob
LauraBustamante
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August 13th, 2018 14:00
Hi Rob,
I am deploying the OpenManage Enterprise appliance, using VMware 5.5, I already have the device detected in the web interface, I think that I am using Dell online catalog because when I am trying to run the firmware update I have the following error " Error Occurred while submitting firmware update job; CJOB4020 - Unable to create or update the job because the field target can not be empty or null "
In the blogs you say that with this configuration use internal NFS Share, I can not find the documents that you say, can you help me fix or give me any documentation please.
DELL-Rob C
2.8K Posts
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August 13th, 2018 14:00
Hi Laura and thanks for the post.
We have a link to our user guide on www.delltechcenter.com/oment
But you're right, the language in that is not as strong as it needs to be. We will make it more clear in the next release.
I think the port table in the guide references NFS and port 111, but it does not say specifically it is used for f/w updates. Try that first.
Thanks!
Rob
DELL-Pupul M
1K Posts
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August 15th, 2018 22:00
Hi Laura,
Could you also please confirm whether the servers have been discovered using IPv4 or IPv6 address?