mpuchalski
1 Copper

Can't update catalog

I saw posts from back in January that a bad catalog was causing update issues in OME.  But, I'm having this problem today. 

When I try to update, I get this result:

Import Dell Version Control Catalog for System Update from ftp://ftp.dell.com/catalog/catalog.cab failed.Exception message: Error: 50000, Procedure: usp_ErrorLog_Insert, Message: Error: 2627, Procedure: usp_SupportedDevices_Insert, Message: Violation of PRIMARY KEY constraint 'PK_SupportedDevices'. Cannot insert duplicate key in object 'Catalog.SupportedDevices'. The duplicate key value is (25227).

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8 Replies

Re: Can't update catalog

There has been a recent change to the catalog that was posted on October 18 that could be causing the import error.

A patch is available, but you will need to get it from the support team.  Please call 800-945-3355 and reference the following "PSQN" number:

#587517. OME 1.0.1 Unable to Import Catalog from ftp.dell.com.

Thanks,

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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mpuchalski
1 Copper

Re: Can't update catalog

Apparently, there is no patch available.   Support says I must wait until 1.1 is released.

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Re: Can't update catalog

Sorry for the bother.  This is _fresh_ information (as of about 30 minutes ago 🙂 )  The support team might not have all gotten the word yet.

Please be sure to reference the PSQN number in my previous post.

There _is_ a 1.0.1 patch you can get today.  Or you can wait until next week for 1.1.

Thanks!

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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mpuchalski
1 Copper

Re: Can't update catalog

Thanks.  I did give them the PSQN, but they said I have to wait.

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Re: Can't update catalog

Thanks for the update.  We are working to push this new info out to our support team.  They should contact you soon.

Regards,

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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mpuchalski
1 Copper

Re: Can't update catalog

Thanks, Rob.  I was contacted, got the fix, implemented it and I was able to update my catalog.

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Re: Can't update catalog

That's great.  I appreciate the followup.

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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Highlighted
roskob
1 Copper

RE: Can't update catalog

Hi,

cannot update Essentials calalog.cab. When I click get the latest on System update tab it keeps loading... Nothing happens.

Only reinstall helps 😞

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