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harster
Copper

DSM SA Data Manager Service Fails Unexpectedly

I'm deploying OMSA in a customer environment.  One server out of 13 wants to give me trouble.  Anyone encountered the following error and have a solution?

Faulting application
  dsm_sa_datamgr32.exe, version 5.9.5.696, time stamp 0x4d39fc39, faulting
  module unknown, version 0.0.0.0, time stamp 0x00000000, exception code
0xc0000005, fault offset 0x0202f725, process id 0x2958, application start
  time 0x01cce7673d9afafd.

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10 Replies

Re: DSM SA Data Manager Service Fails Unexpectedly

what is the status of open manage on the target?

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harster
Copper

Re: DSM SA Data Manager Service Fails Unexpectedly

Installed by not actively reporting.  I can launch Server Adminstrator but there isn't much data to look at.  If I start the server Server Administrator populates until the service fails (after approx.4 minutes)

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Re: DSM SA Data Manager Service Fails Unexpectedly

sounds like you have an issue with the installed open manage.  i would suggest uninstalling it and then seeing if that is able to deploy open manage

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harster
Copper

Re: DSM SA Data Manager Service Fails Unexpectedly

I've uninstalled and reinstalled the agent twice with the same results. Downloaded a fresh copy of the source on the last try.  Server Administrator functions find on the other 12 servers.  All other server agents report in to Essentials without issue.  

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Re: DSM SA Data Manager Service Fails Unexpectedly

Do you have a bang in Device Manager for System Management Device?

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harster
Copper

Re: DSM SA Data Manager Service Fails Unexpectedly

The device currently shows with the "unknown" icon.  When the DS SA Data Manager service is running on the problem device it does show the "warning" icon (controller firmware needs to be updated).

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Re: DSM SA Data Manager Service Fails Unexpectedly

Are you running the same version of OMSA on all of the targets that are working ok?  Are they at the same level of Windows SP, etc.?  thx.

DELL-Rob C
Social Media Support
#IWork4Dell

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Re: DSM SA Data Manager Service Fails Unexpectedly

I am having a similar problem only when the application craters it spawns 50 to 75 cacls.exe and conhost.exe process. There application error reported in 2008 R2 Server is: Faulting application name: dsm_sa_datamgr32.exe, version: 5.9.5.696, time stamp: 0x4d39fc39

Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f

Exception code: 0xc0000005

I have been working directly with DELL and we can not get OMSA to install properly, we can launch the web interface but there is no data, also the DM services are not starting up automatically. We have tried version 7.1 and 6.5

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Re: DSM SA Data Manager Service Fails Unexpectedly

Here is the complete error:

Faulting application name: dsm_sa_datamgr32.exe, version: 5.9.5.696, time stamp: 0x4d39fc39

Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f

Exception code: 0xc0000005

Fault offset: 0x0003bc21

Faulting process id: 0x23a0

Faulting application start time: 0x01cd9cf7c634de2f

Faulting application path: C:\Program Files (x86)\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr32.exe

Faulting module path: C:\Windows\syswow64\ole32.dll

Report Id: 18302217-08eb-11e2-a344-bc305be31130

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