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DSM SA Data Manager Service Fails Unexpectedly
I'm deploying OMSA in a customer environment. One server out of 13 wants to give me trouble. Anyone encountered the following error and have a solution?
Faulting application
dsm_sa_datamgr32.exe, version 5.9.5.696, time stamp 0x4d39fc39, faulting
module unknown, version 0.0.0.0, time stamp 0x00000000, exception code
0xc0000005, fault offset 0x0202f725, process id 0x2958, application start
time 0x01cce7673d9afafd.
victor_waelchli
91 Posts
0
February 9th, 2012 13:00
what is the status of open manage on the target?
victor_waelchli
91 Posts
0
February 9th, 2012 14:00
Do you have a bang in Device Manager for System Management Device?
harster
4 Posts
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February 9th, 2012 14:00
I've uninstalled and reinstalled the agent twice with the same results. Downloaded a fresh copy of the source on the last try. Server Administrator functions find on the other 12 servers. All other server agents report in to Essentials without issue.
victor_waelchli
91 Posts
0
February 9th, 2012 14:00
sounds like you have an issue with the installed open manage. i would suggest uninstalling it and then seeing if that is able to deploy open manage
harster
4 Posts
0
February 9th, 2012 14:00
Installed by not actively reporting. I can launch Server Adminstrator but there isn't much data to look at. If I start the server Server Administrator populates until the service fails (after approx.4 minutes)
harster
4 Posts
0
February 9th, 2012 15:00
The device currently shows with the "unknown" icon. When the DS SA Data Manager service is running on the problem device it does show the "warning" icon (controller firmware needs to be updated).
DELL-Rob C
2.8K Posts
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February 10th, 2012 20:00
Are you running the same version of OMSA on all of the targets that are working ok? Are they at the same level of Windows SP, etc.? thx.
Anthony.Sulliva
2 Posts
0
September 28th, 2012 08:00
I am having a similar problem only when the application craters it spawns 50 to 75 cacls.exe and conhost.exe process. There application error reported in 2008 R2 Server is: Faulting application name: dsm_sa_datamgr32.exe, version: 5.9.5.696, time stamp: 0x4d39fc39
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
I have been working directly with DELL and we can not get OMSA to install properly, we can launch the web interface but there is no data, also the DM services are not starting up automatically. We have tried version 7.1 and 6.5
Anthony.Sulliva
2 Posts
0
September 28th, 2012 08:00
Here is the complete error:
Faulting application name: dsm_sa_datamgr32.exe, version: 5.9.5.696, time stamp: 0x4d39fc39
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x0003bc21
Faulting process id: 0x23a0
Faulting application start time: 0x01cd9cf7c634de2f
Faulting application path: C:\Program Files (x86)\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr32.exe
Faulting module path: C:\Windows\syswow64\ole32.dll
Report Id: 18302217-08eb-11e2-a344-bc305be31130
DELL-Rob C
2.8K Posts
0
September 28th, 2012 09:00
Hi Anthony,
This looks like it might be an OMSA problem. You might find more OMSA folks hanging out in the Sys Mgmt forum over here:
en.community.dell.com/.../4469.aspx
Thx!
Rob