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Dell Warranty Report not showing correct End Date
We have noticed that in OME on a server the warranty start date shows correctly how ever its end does not.
And in the dell warranty support page it does show correctly.
This issue occours on OME 1.0.1 and 1.2 which on both produce the same result.
DELL-Ashish S
34 Posts
0
August 7th, 2013 01:00
Hi Jody,
Thanks for the post.
Few questions:
1. What is the operating system and its date time format where OME is installed (Please do mention if it is a non-English OS) ?
2. It would be helpful if you can provide a snapshot of the warranty report where the problem is seen.
Thanks,
Ashish
DELL-Pupul M
1K Posts
0
August 7th, 2013 01:00
Hi Jody,
Along with this can you please confirm the location where the servers are located. Now when i say location, what i want to know is are your OME server and the target server located in the same time zone? Also, have you launched OME locally or is it a remote launch? If it is a remote launch please check the time zone of the server from where OME is remotely launched.
Jody Watson
13 Posts
0
August 9th, 2013 01:00
Hi Guy's
Both of our sites are set to GMT+10
Sydney site reports server warranty as its previous end date ( OME 1.1.1 )
Melbourne site reports server warranty as its previous end date ( OME 1.2 )
1/02/2013
We did get the devices renewed when checking on the support page it self the it does show the correct end date as 18/06/2014
Regard's
DELL-Rob C
2.8K Posts
0
August 9th, 2013 10:00
Hi Jody,
Use the Dell troubleshooting tool (installed on the OME desktop) to check the warranty status. If the warranty info from TT matches OME, then it could be a Dell I/T issue. The web services is not returning updated warranty info. Historically, we have seen these issues for devices in APJ region. Which could include you.
If the warranty info in TT matches support page, then it is an OME issue. You may need to open a support case for further investigation (800-945-3355).
Rob
Tech Pritam
20 Posts
0
August 18th, 2013 06:00
The warranty of my dell laptop with Service Tag # <ADMIN NOTE: Service tag removed per privacy policy> i.e an Inspiron 5520 laptop is not updated in the website yet !!
The laptop was directly purchased from Dell through telephonic order and was purchased with 2years Complete Cover Warranty but in the dell website . It is not displayed correctly ... I've the invoice with me and the invoice also states that its a 2Year Complete Cover Warranty but in the website it is not updated correctly yet ...
Can anyone help me out with the same ??
Dell-Rajesh R
3.3K Posts
0
August 19th, 2013 04:00
Hi Tech Pritam,
Kindly private message me the service tag so that I can check what best could be done.
To private message the service tag click my User name and click Start conversation.
Awaiting your response!
brendantcollins
5 Posts
0
September 2nd, 2013 05:00
Hi have the same problem. Warranty has been extended on a number of systems and is reflecting correctly on the web and if queried using the troubleshooting tool. However the information is OME is not correct ?? Proxy settings are the same and pass the connection test. Pleaase advise if there is a fix to this issue.
thanks,
Brendan