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erlang
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Does OME really work??

Does this product even work?  Sorry but based on my previous experience with Compaq Insight Manager, These Dell tools just are not cutting it.  I am close to throwing it all out and doing all updates manually.  I came to these forums looking for answers and I see problems problems problems.  Please tell me is this really working for anyone?  Does it really do anything? Or do most of you share my sentiments?  Quite disappointing.

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29 Replies

Re: Does OME really work??

Hi erlang and thanks for the post.

We're proud that we've had a very active support forum for OpenManage Essentials.  We answer all questions promptly and, when appropriate, will refer the poster to Dell Support so that they can collect more detailed information to help find a resolution.

Remember that as a support forum, the vast number of people posting here will be trying to resolve questions or issues.  If you dig, you can see that lots of them are brought to resolution.   I'm not sure how many people will be taking the time to post unsolicited praise of the product---though I welcome it :-).

You say that you came to the forum for answers.  Is there a question you have that I can help try to answer?

We welcome feedback, product feature requests, and troubleshooting in this forum.

I'm sorry you are disappointed, but if you can be more specific as to your trouble, I'd love the opportunity to try and help you.

OpenManage Essentials provides for discovery, inventory, health monitoring of Dell devices as well as patching of servers.  There are a number of videos and whitepapers on www.delltechcenter.com/ome that can provide some overview of the features.  But as I said, I am glad to assist in questions you may have on the product.

If you have specific details you can give us on your update trouble let us know.

Regards,

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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erlang
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Re: Does OME really work??

It has discovered about 2000 devices on my network but can't tell that the majority of servers are even Dell products.  It can't tell me hardly anything about a Linux box.  The Dell rep couldn't make the ftp site work to download anything and admitted "there was a problem with the site"  My console now gives a login error and before that it was basically a flood of spam.

Right now I am not so concerned with specific fixes.  My question remains does it even work?  How much time is really required?  What is the success rate of implementations???  We are trying to decide if we want to spend another minute fooling with it.  If Compaq could make Insight Manager work exceedingly well with barely any effort 2 decades ago, why does this product have some many dependent pieces and complexity and produce no useful information?  If I can't get the servers and the software to tell me what's going on, I am certainly not going to bother trying to make it deploy anything.  The whole idea is to make us more efficient.

So please all you users out there give me a rating on a 1-10 scale.

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Dan8
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Re: Does OME really work??

well i i download the evaluation a couple of hours ago , and im testing it on a one server a poweredge 310 , it did find the server , and im trying to update it , it found a couple of firmware to update for nics , so i applied the updates " task was created and for the last hour it is still pending not doing anything" the weird thing is i saw it connecting through port 22 over SSH? a windows 2003 R2 box , any clues?

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Re: Does OME really work??

Hi erlang.

if you like, PM me your case number from the support tech and I will also take a look at it.

For the 2,000 devices that you have discovered, are they being classified under Servers or Unknown?

Do these devices have OMSA installed?

What version of OME do you have (See about box)?

What protocol are you using to discover?  (SNMP, WMI, etc.)

For Linux servers, you will need to discover the server via SNMP and it needs to have OMSA installed.

What are the dependent pieces that you are concerned with?  (OMSA? or something else?)

You say that there is no useful information.  What information would you like to see?   Currently you should see the following for a server:

-Rollup health status,

-deep hardware inventory (CPU, mem, NIC, etc.),

- software update compliance (new BIOS, etc.)

-as well as any SNMP alerts that have come in on the managed node.

We are eager to find out what other data you might find helpful and consider it for a future release.

I'm sincerely interested in seeing if I can provide some help.  Let me know if you are interested.

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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Re: Does OME really work??

Thanks for the post.

Port 22 is used only if you are patching a Linux server.  In the next release, we'll be hiding that port info unless it's patching a Linux box.

What kind of permissions do your credentials have on the box you are targetting?  Also the FAQ (Section 6) has some common issues for system update that may want to review.

Thanks,

Rob

en.community.dell.com/.../3265.openmanage-essentials-faq.aspx

DELL-Rob C
Social Media Support
#IWork4Dell

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Dan8
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Re: Does OME really work??

domain administrator , and i read section 6 , i tried a couple of things but still didnt work , i think i have to take a look at it again , i remember seeing something about setting IE security settings to low

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erlang
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Re: Does OME really work??

currently getting a login error referencing a drive and path that do not exist:

The referenced account is currently locked out and may not be logged on to

System.ComponentModel.Win32Exception (0x80004005): The referenced account is currently locked out and may not be logged on to

  at Helpers.Extensions.Impersonator..ctor(SystemAccount systemAccount, String domain, String userName, String password) in d:\jenkins\jobs\OME_1.0 Build\workspace\bandera_front_end\common\~Helpers\Impersonator.cs:line 134

  at Helpers.Extensions.Impersonator..ctor(String domainName, String userName, String password) in d:\jenkins\jobs\OME_1.0 Build\workspace\bandera_front_end\common\~Helpers\Impersonator.cs:line 55

  at DataProvider.Security.Database.OpenSqlConnection(String initialDatabaseName) in d:\jenkins\jobs\OME_1.0 Build\workspace\bandera_front_end\process_logic\DataProvider\Database.cs:line 266

  at DataProvider.Security.SecureDataContext.GetSettingsByType(SettingType settingType) in d:\jenkins\jobs\OME_1.0 Build\workspace\bandera_front_end\process_logic\DataProvider.Security\SecureDataContext+.cs:line 155

  at SmartConsole.Service.DataService.GetSettingsByType(SettingType settingType) in d:\jenkins\jobs\OME_1.0 Build\workspace\bandera_front_end\ui\SmartConsole\SmartConsole.Service\DataService+(Settings).cs:line 35

* * * * * * * * * * * * * * * * * * * * * * * *

* * * * * * * * * * * * * * * * * * * * * * * *

Local Stack Trace:

SmartConsole.ErrorHandler >> Show

SmartConsole.DataCache >> LoadCheck

SmartConsole.DataCache >> LoadGlobalSettings

SmartConsole.DataCache >> <LoadGlobalSettings>b__5a

SmartConsole.DataServiceReference.DataServiceClient >> OnGetSettingsByTypeCompleted

System.Threading.QueueUserWorkItemCallback >> WaitCallback_Context

System.Threading.ExecutionContext >> Run

System.Threading.QueueUserWorkItemCallback >> System.Threading.IThreadPoolWorkItem.ExecuteWorkItem

System.Threading.ThreadPoolWorkQueue >> Dispatch

System.Threading._ThreadPoolWaitCallback >> PerformWaitCallback

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Re: Does OME really work??

Can you confirm the credentials you are using to update the managed node are valid and have the appropriate permissions to run the update?  

The error log mentions the account may be locked out.  Are you able to use these credentials to successfully log into this target?

The path info is just developer logs.  I'll send a note to clean-up/hide those going forward.  You can safely ignore.

Thanks,

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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erlang
Bronze

Re: Does OME really work??

OME is locking out my domain admin account in a matter of seconds.

This was installed with Dell rep on site.  Now a password change on my part has broken it and locked me out from doing my job.

I had to shut down the server.  I think its an omen....

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