Email alert not working after upgrade

Hi and thanks for the post.

Just to confirm, did you enter your smtp server setting in the preferences.

Also, alert actions are not migrated from ITA.  You will need to set up a new email action.  Another possibility is that the device is categorized as something that is not defined in your alert email action (example, your device is classified as OOB, but you defined an action for 'server', or something like that).

Thanks,

Rob

I've found having parenthesis ( ) in the subject/body of the alert message seems to cause issues and the email going into a black hole.

Thanks for your answer.

Yes the smtp is correct so thats not the problem.

The thing is that im right now trying to test the mail function with the test button and nothing is happening, so i dont think it has anything to do with the diffrent alert actions.

But do you know how essential is sending the mail is it using the sendmail.exe app? Im thinking that the server do not allow the exe to run through the iis? I have not find any evidence for that though.

Thanks for the answer.

Im using the default subjet body from the essential

Subject:

Device:$n $ip; Severity:$sev

Message:

Device:$n $ip, Service Tag:$st, Asset Tag:$at, Date:$d, Time:$t, Severity:$sev, Message:$m

Shouldn't that work?

Update on this.

I installed a new test server completly clean win2008 r2 and just installed openmanage essentials. And the test mail function is working so something is wrong with the upgrade process i guess.

The only diffrent is that this server is not on any domain at all but that cannot be an requirement?

Thanks Mattias and bcshort,

Let me review your observations with the team.

Rob

Mattias,

Do you have any anti-virus software installed that might be preventing the emails from being dispatched.  This is one issue we've seen that can impact the email feature.

Rob

Yes we have anti virus(microsoft forefront) on the affected server, i have tried to disable it but still same issue.

Hi Mattias,

Hmmm...so in the past, when we disable or change the AV setttings it seems to allow the email to go through.  The other possibility is that there was some problem with the ITA->OME upgrade.  Is it possible to do a fresh install of OME on a VM just to check to see if you can get the email feature working in your environment at all?  That would definitely help narrow it down to an upgrade bug or some behavior change from ITA to OME.

Thanks,

Rob

I have already tried with an new server as posted before and that is working perfect.

Is it possible for you to give me more techincal information how the mail is sent so i can debug the faulty server. A diffrent with the faulty servern and working is SP1 for R2 that should not be an requirement according to the document though.

Also one thing can the iis block the sendmail.exe file in some way?

Hi,

We are also having this issue with a clean install of 2008 R2. A/V is disabled, firewall disabled, nothing under windows events viewer.

Looks like we have a bit of fixing here.  Some of these problems folks are reporting may be related to the fact that the local service account does not have access to the SMTP server.  You might be able to work around this by adding a local SMTP server on the box and forwarding the mail to another server.  Though I’m not sure this would work (or would even be recommended).

We are addressing this by adding user/password parameters to the SMTP preferences page in the version that will be releasing this quarter.

Thanks,

Rob

And for my faulty server its NOT working with the Dell Troubleshooting tools..

Rob,

Looks like the Dell TroubleShooting Tool is able to send an e-mail ok, so the issue must be with the Openmanage Essentials software.

Also, is it possible to add mib's from other suppliers into the software?