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AstiStewart
1 Copper

Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

When attempting to update the  Open Manage Essentials 2.2  Inventory collector module for F/W and Driver Inventory Task from 15.6.200 to the latest version the update task fails with the details "Exception:The remote server returned an error: (404) Not Found."

When running the update from the package repository (invcol.exe) I get the following error:

<?xml version="1.0" encoding="UTF-8"?>
<InventoryError lang="en"><SPStatus result="false" module="icsvc"><Message>Inventory collection stopped as this is not a Dell Machine.</Message></SPStatus></InventoryError>
<?xml version="1.0" encoding="UTF-8"?>
<InventoryError lang="en"><SPStatus result="false" module="icsvc"><Message>Inventory collection stopped as this is not a Dell Machine.</Message></SPStatus></InventoryError>

Anyone have a work around for this issue?

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9 Replies

RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

I found that it downloaded the two inventory executables (invcol.exe, invcol64.exe) to
C:\Program Files\Dell\SysMgt\Essentials\SystemUpdate\Packages

So I just copied those manually from there to:
C:\Program Files\Dell\SysMgt\Essentials\bin

I ran an inventory on a remote system after doing that update and it appeared to work.

The "Dell Solutions" section of the OME web interface still shows that I need an update, but I'm not sure if that's just a matter of time or what.

Ivan Wong
1 Nickel

RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

Ref

ELaizure suggested a workaround... modified the \Windows\System32\Drivers\etc\hosts file to include the following line which successfully allowed us to update:

143.166.147.76 ftp.dell.com downloads.dell.com

GeertC
1 Nickel

RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

This solution is not working for me, still the same issue 😞

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RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

The hosts file entry worked for me.  Thanks!

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CACIOLLIP
1 Copper

RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

I did update to OME 2.3.

Component is also updated to version 17.6.0.1140.

Hope they fixed for the future releases.

HansHoskens
1 Copper

RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

How did you do the update? Just run the exe?

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CACIOLLIP
1 Copper

RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

Just downloaded the new version and run on OME server.

Now I am Fighting with SupportAssist. It Installed Enterprise Version, 1.1 an old version. Trying to install 2.2 Pluging for OME.

RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

Hi,

With fresh install of OME 2.3 or upgrade to OME 2.3, the SupportAssist Enterprise version 1.1 will be installed and it is expected. The OME SupportAssist plugin 2.2 is recommended only with OME version 2.2.

Is invcol version problem solved with upgrade to OME 2.3?

Thanks,
Vijay.

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RE: Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task

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