Integrating Repository Manager and OpenManage Essentials

Hi and thanks for the post.

Did OME complete a full discovery&inventory before ran RM repo creation? RM may encounter problems to get the inventory details.

There is a runtime log at %localappdata%\RepositoryManager\log by RM. It may have error message in details.

Thx!

Rob

In the log (that is difficult to read, what format is it? XML?) the error that shows is:

InvCompliance.CreateCompliantUpdates: Exception getting compliant updates: Object reference not set to an instance of an object.

The full discovery and inventory is complete, that is not the issue.

Hmmmm....not obvious from this message.

Btw, the log is in Microsoft WCF tracing format(svclog). Using Microsoft service trace viewer tool (svctraceviewer.exe) may have a better display.

It looks like I'll have to direct you to support to open a ticket (800-945-3355 ) so we can dig a bit deeper.

Thx

Rob

Hi guys, please be sure to post the results of the support case, as I am running in to the exact same issue.  

Thanks much.

Mike

I, too, am getting this issue.  Interested to see what you find.

Which version of RM are you using?  I think we shipped v1.3 on OME, but there is a new 1.4 download.

I am using 1.4, the current download from TechCenter.

Can you confirm that when you hover over the username in the top right section of the OME console that your user is a member of OmeAdministrators?  thanks, Rob

Ok, trying to brainstorm here.  Is this a default install or custom install (diff path, remote database, etc.) ?

I did install to a remote database server.  Otherwise, everything is defaults.

Ok, I strongly suspect this is related to the fact that you are using a remote db.  I bet it would work on a local db.  To proceed, you might call 800-945-3355 to open a ticket.  There are some logs that they can help collect that would debug the remote db problem.

Thanks,

Rob

I have been too busy to call for support. I can confirm we are running RepoMan 1.4 and that I am a member of the OmeAdministrators. We also use a local SQL Express DB, and I used the default install.

I can confirm that this issue, as described in the OP, happens with local databases as well. All of the mentioned criteria in this thread is also met.

RM v1.4.104

OME discovery process has fully completed

OME user is a member of OMEAdmin group

SQL database is local

OME and RM were both installed using the defaults

Ok, thanks for the post.  If you can, phone 800-945-3355  and that may allow us to collect some logs to help pinpoint the trouble.

Thanks,

Rob