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adam_ome
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OME 2.1 now duplicating MD arrays in device list.

I recently updated OME to 2.1 from 2.0, MD arrays (32xx, 34xx) now appear to duplicate over time. It doesn't happen right away but over the course of a week it appears to have created at least 4 or 5 instances of each device. I can delete the devices and and re-run discovery and inventory and it picks them up just fine without duplicates. Also, I saw this was an issue earlier posted, and the suggested fix was switching discovery to NetBIOS from DNS, this did not solve the issue.

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18 Replies

RE: OME 2.1 now duplicating MD arrays in device list.

Hi Adam,

Couple of questions:

  • Is this happening for all the MD arrays in you network?
  • Is there a specific time after which this happens?
  • What is the MD array model? Is it a mix of models or a specific model?
  • Are you able to get the service tag of these MD array devices?

This might turn out to be a case for support ticket as it is difficult to root cause the duplication of devices remotely.

Thanks

Pupul

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RE: OME 2.1 now duplicating MD arrays in device list.

Thanks Adam, based on the earlier posts we were able to reproduce this behavior and looks like this is a bug introduced in discovery of daisy chained MD Array with multiple enclosures.

Can you confirm the inventory of the affected MD devices and see multiple enclosures in the device details page?

If yes, please raise a support ticket @ 800-945-3355 . We are working on the fix for the above issue
and support team will be able to help you get this fix via appropriate channel.

Thanks,
Vijay

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adam_ome
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RE: OME 2.1 now duplicating MD arrays in device list.

Yeah this is happening for every MD array we have, they are a mix of the 32xx and 34xx models. SAS and fibre attached. It appears to happen once a day during inventory.

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RE: OME 2.1 now duplicating MD arrays in device list.

Thanks Adam. Like Vijay mentioned, good to have a support ticked raised so that it can be looked into more closely.

Thanks

Pupul

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adam_ome
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RE: OME 2.1 now duplicating MD arrays in device list.

What's the best way to open a ticket directly with you guys?

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RE: OME 2.1 now duplicating MD arrays in device list.

Hey Adam, you aren't the only one.  Been having the same problem.  

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RE: OME 2.1 now duplicating MD arrays in device list.

You can open a support ticket by calling 800-945-3355 .

Thanks,
Vijay

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adam_ome
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RE: OME 2.1 now duplicating MD arrays in device list.

You are correct Vijay, it is happening only on MD's with expansions. I am attempting to raise a ticket now.

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adam_ome
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RE: OME 2.1 now duplicating MD arrays in device list.

Hi guys, I called in about this issue after it was recommended to raise and ticket and was told there was no fix. This is just me following up hoping someone has a remedy for this issue. I am still having to delete duplicated arrays constantly.

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