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Trouble clearing an update from OME?

I have a Dell R610. It is running iDRAC6 2.90 (the latest compatible version), Lifecycle Controller, BIOS 6.4.0, OS Driver Pack 15.04.00. I actually have 8 of these; the one in question was used at our DR site so it had a PCI-e 4-port gigabit network adapter, but now it has been brought home so the card has been replaced with a 10GB fiber card just like it's siblings.  It's running XenServer 7.2 as the hypervisor.

Per OME, this host currently has a firmware update available to it. It is this update here: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=82J79

The problem is, this update does NOT install. Upon trying, we get the following:

3/2/2018 11:38:38 PM Using iDRAC IP address:
3/2/2018 11:38:38 PM Verifying Connectivity/Credentials
3/2/2018 11:38:55 PM Verifying Connectivity/Credentials: OK
3/2/2018 11:38:55 PM Checking the status of LifeCycle Controller: LifeCycle Controller is ready
3/2/2018 11:38:55 PM Downloading Packages.
3/2/2018 11:39:13 PM Package Lifecycle-Controller_Legacy_Application_0WFGM_WN32_1.7.5.4_A00.EXE not applicable.
3/2/2018 11:39:13 PM Error Occured:
3/2/2018 11:39:13 PM The component that is being updated is not valid. Re-run inventory to determine the correct component and try again
3/2/2018 11:39:13 PM Check the following: Credentials entered are valid, iDRAC is reachable from OME host, iDRAC has a valid license and iDRAC is in a good state. The iDRAC could not download any packages.
3/2/2018 11:39:13 PM Software Update Task Failed.
3/2/2018 11:39:13 PM Inventory will be triggered approximately after 20 minutes and expected to complete in 3-4 minutes.

I believe there is an old job holding things up, but with our iDRAC version, I don't have the jobqueue clear commands used to purge a job. I have done a hard reset of the iDRAC, a power drain, a full reset of the lifecycle controller...nothing. I don't even see a way to just decline the update.  I'm out of ideas as to what I should do here. Any advice?


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Re: Trouble clearing an update from OME?

Hi, thanks for the query.

Please give a try with Dell Troubleshooting tool installed along with OME.

  1. Navigate to System Update tab.
  2. Select iDRAC Jobs on left side navigation.
  3. Provide iDRAC IP and credentials.
  4. Select Delete All Jobs radio button
  5. Click Run Test

Let us know if this helps to remove all jobs.


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