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Upgrade from OpenManage Essential 2.2 to 2.3
Yesterday on version 2.2 I was getting credential problem with the DB. Noe one has touch the configuration on this server. I did try to solve the DB credential problem, but as the new version was out. I did decide to upgrade. On the process to upgrade all the prerequisites have been installed. But when trying to open the application. I stuck on the OpenManage screen when I click I got error message.
| Severity | Start Time | Source | Description |
| Critical | 2017-08-15 3:13:57 PM | DataCache.LoadCheck() | Data Cache load error |
| Critical | 2017-08-15 3:13:56 PM | DataCache.LoadCheck() | Data Cache load error |
| Warning | 2017-08-15 3:13:56 PM | ProxyManager.FaultTolerate() | Fault tolerance on communication exception in progress -> Count: 1 |
| Critical | 2017-08-15 3:13:56 PM | DataCache.LoadCheck() | Exception loading the cache occurred: System.ServiceModel.CommunicationException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/.../ ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/.../ ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/.../ at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa. b__9(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass4. b__0(Object sendState) --- End of inner exception stack trace --- at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.DataServiceClientChannel.EndGetHelp(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.SmartConsole.DataServiceReference.IDataService.EndGetHelp(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.OnEndGetHelp(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result) |
| Critical | 2017-08-15 3:13:56 PM | DataCache.LoadCheck() | Data Cache load error: SmartConsole.DataServiceReference.GetHelpCompletedEventArgs |
| General Information | 2017-08-15 3:13:55 PM | App.xaml | DataCache load starting... |
| General Information | 2017-08-15 3:13:55 PM | App.xaml | Loading user roles complete. |
| General Information | 2017-08-15 3:13:45 PM | App.xaml | Loading user roles... |
| General Information | 2017-08-15 3:13:45 PM | App.xaml | Splash screen instantiated... |
| General Information | 2017-08-15 3:13:44 PM | App.xaml | Culture: en-CA |
| General Information | 2017-08-15 3:13:44 PM | App.xaml | Application_Startup: Starting... |
In the process I did ask the system to keep the DB. I have been prompt that I may have to give credential.
With the TroubleShooting Tool I was able to connect to the DB.
I did install all Windows update. I did IISRESET.
I still have the same problem.
Any suggestions??
DELL-Shivendra K
685 Posts
0
August 23rd, 2017 01:00
Hi, thanks for the query.
If DB login is using AD account, credentials will expire as per the cycle and OME will ask for new credentials when it is launched. It is always best to fix existing setup and have it working fine before upgrading to a new version. In this case, new credentials should have been provided when asked by OME 2.2 to connect to database, and then upgrade to OME 2.3 should be attempted.
Please try Repair operation for OME from Windows programs and features and see if it resolves the issue.
Gigi4444
2 Posts
0
August 23rd, 2017 06:00
I just try to re-install and the system offer to install as a new install. When It did came on Essential it did mention that the application should be uninstall or repair trough Program and feature.
This is what I did, I run the repair. And at the end of the process I was able to connect to the DB. I did not have to supply credential.
To me this is a very strange behavior, any valid explanation?
Merci.
DELL-Shivendra K
685 Posts
0
August 30th, 2017 02:00
I suspect user rights on the OME database could be the cause. Requesting you to get in touch with Dell Support if you wish to dig deeper and find actual problem.