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19 in 1 media card reader

I just got a new XPS 420 with Vista and the media card reader does not work right. It only shows up in the computer window sometimes, if I restart sometimes it will recognize the drives and show them in the computer window. It will read a SD card sometimes but will not read CF cards at all the light comes on in the front and stays solid when I put a CF card in. I checked the connections, deleted the drives in the device manager and let windows reinstall the reader and it still doesn't work. I couldn't find any updated drivers on the dell site. I even tried a new CF card and that doesn't work. Anyone have any ideas?
 
Thanks.
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26 Replies
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3 Silver

Re: 19 in 1 media card reader

There are fairly new drivers and firmware for the media card reader on the support part of this site.  That fixed it for me.
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4 Tellurium

Re: 19 in 1 media card reader

there are definetly new drivers for the 19-1. You can get to the 420's via Dell support center -> drivers....

XPS 420 with Vista Ultimate 64-bit - Q6700 - 8 GB 800 MHZ Mushkin RAM - 2 500 GB Samsung - 425 Watt PSU

Nvidia 8800gt - 24" Gateway LCD

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Re: 19 in 1 media card reader

Ok thanks, I found the new driver but it still is doing the same thing. Any other ideas?
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3 Silver

Re: 19 in 1 media card reader

When you checked the connection... did you just make sure it was in place or did you pull it out completely and reseat the connector?  (kinda grasping at ideas but worth trying for sure)
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4 Germanium

Re: 19 in 1 media card reader

I was going to suggest turning off the computer, opening the side, ground yourself (not that way, you know what I mean...) and then unplugging the cable and plugging it back in.

Maybe it isn't seating properly. I know I did that for my parents machine (well actually my wife did via phone instructions from me,) I know she stated that the cable was plugged in but it worked fine once she replugged it in.

Message Edited by eskymi on 01-08-2008 01:38 PM

2  XPS 420's, Quad 2.4ghz, 8800GT and 9800GTX, 3gigs RAM (Vista Home)

2 Inspiron 1720's, 2.0 and 2.5 gig processors, 2 and 4 gigs RAM, 8400GM and 8600GT cards (Vista Home and Ultimate)

1 E1705, 2.0 processor, 2 gigs RAM 7900GS. (Vista Home)

2 Mini 9's, Black and Cherry Red......(Windows XP) Love The Mini!!!!!

 

 

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Re: 19 in 1 media card reader

Yes, I have unplugged it an plugged it back in, that was actually one of the first things I tried. I'm starting to think it is something wrong with the drive itself.
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4 Germanium

Re: 19 in 1 media card reader

If you have done the plug/unplug, uninstall/reinstall, update drivers, etc. Yeah, it sounds like it might end up being the drive.

Is there a Dell Diagnoistic for that. Reboot, hit F12 and try it. I have done the diagnostics on my machines, but I can't recall if the media reader is one of the tests.

2  XPS 420's, Quad 2.4ghz, 8800GT and 9800GTX, 3gigs RAM (Vista Home)

2 Inspiron 1720's, 2.0 and 2.5 gig processors, 2 and 4 gigs RAM, 8400GM and 8600GT cards (Vista Home and Ultimate)

1 E1705, 2.0 processor, 2 gigs RAM 7900GS. (Vista Home)

2 Mini 9's, Black and Cherry Red......(Windows XP) Love The Mini!!!!!

 

 

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3 Zinc

Re: 19 in 1 media card reader

Scotty,
I bought a new XPS 720 XP Media Center around Xmas and the 19 in 1 card reader failed right away. Dell tech was ony here and tried a 13 in 1, plus all any any drives for either under the sun and it still work fail. Dells fix was to replace my PC with a guarntee that they problem would be solved with a new unit.

 

My new PC arrived 1 week ago today, use the card reader 2 and it failed just like the last one. Called Dell again and spent over a  hour on the phone with all the same runaround I got with my original PC. No there sending me a new reader and cable. I can gaurtee that that is not the problem. What ever it is Dell is not owning up to a Flaw in the reader or software. Sice I boought the oirignal machne and then got this one I have been on the phone more with Dell than I have used the PC.

 

There is a serious flaw somewhere and they will nor fix it. FWIW my kids $5 Ebay extarnal card reader works flawless but my $3600 Dells internal one does not!!!!!!!!!!!! The Dell techs checked out the Spec's on my Transcent 2GB 150x SD card and said well it should work. I ask them WHY NOT and get a runaround.

 

I would start raising holy heck with them and I certainly would like to hear from others that are having this problem....................

 

JOHn


@scotty0276 wrote:
I just got a new XPS 420 with Vista and the media card reader does not work right. It only shows up in the computer window sometimes, if I restart sometimes it will recognize the drives and show them in the computer window. It will read a SD card sometimes but will not read CF cards at all the light comes on in the front and stays solid when I put a CF card in. I checked the connections, deleted the drives in the device manager and let windows reinstall the reader and it still doesn't work. I couldn't find any updated drivers on the dell site. I even tried a new CF card and that doesn't work. Anyone have any ideas?
Thanks.

Message Edited by escorial on 02-01-2008 07:52 AM

JJR,

Inspiron 15R-5520

Win 7 64 Bit

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7 Thorium

Re: 19 in 1 media card reader

i have used my 13 in 1 card reader for over a year and have not had any issues with it..

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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3 Zinc

Re: 19 in 1 media card reader

Mine came with the 19 in 1 and worked about 3 times and that was it. The replaced that with the 13 in 1 and that worked twice and quite. The dell tech was here at the time. Now the send out a brand new PC with the 19 in 1 and thay lasted 4 times..............................

 

This is brand new stuff and there is somthing wrong and it seems that I'm not the only one with the issue from what I have seen on the web.

 

Comparison, buy a new car and the radio does not work, replace the radio with another and that does not work. So they give you another new car and the radio does not work on that either.


 

 

@Davet50 wrote:
i have used my 13 in 1 card reader for over a year and have not had any issues with it..



@Davet50 wrote:
i have used my 13 in 1 card reader for over a year and have not had any issues with it..

JJR,

Inspiron 15R-5520

Win 7 64 Bit

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2 Bronze

Re: 19 in 1 media card reader

I am having the same problem with an Inspiron 530 I received Jan of 2008.  Dell wants to replace the computer but that is not the problem.  They sent me a new card reader and it worked about a dozen times and it too would stop working. 

I do not need it very often so I am working around the problem.  When you stick a card in the reader and the drives vanish from my computer, leave the card in and shut down the computer, than restart.  Just doing a restart will not bring them back. 

 

It looks like Dell has had this problem for several years according to these fourms.  My Dimension 4100 did not have a card reader so I did not have the problem with my old computer. 

 

We should keep after Dell and keep bringing it up as new subjects so they will not ignore us.

 

John

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3 Zinc

Re: 19 in 1 media card reader

DadKalb,

 

I hope mother Dell does not erase this post like they did many of my past ones. As I mentioned Dell replaced my new PC with another new PC in wich the 19 in 1 card reader promptly failed. There fix was to send me out another new card reader and cable.

 

Somthing that sort of ticked me off was that one of the techs questions to myself is "How Much Do you actually use it" like it was not a big deal that it did not work on my uint............

 

I have had the new card reader in the PC for around 4 days now and its still working but you can believe that you will see more posts from mysefl if it fails again........... FWIW when I turned my PC on after installind the reader & cable which was Ca-200 Exception Processing message c0000013 Paramaters, I did contact DELL tech asap with that for documentation. But the reader has been working.

 

In your case just keep after Dell to fix it and if not satisfied contact a SR Teck and make sure to keep all of your case numbers and contact Customer Service with them.

 


@DadKalb wrote:

I am having the same problem with an Inspiron 530 I received Jan of 2008.  Dell wants to replace the computer but that is not the problem.  They sent me a new card reader and it worked about a dozen times and it too would stop working. 

I do not need it very often so I am working around the problem.  When you stick a card in the reader and the drives vanish from my computer, leave the card in and shut down the computer, than restart.  Just doing a restart will not bring them back. 

 

It looks like Dell has had this problem for several years according to these fourms.  My Dimension 4100 did not have a card reader so I did not have the problem with my old computer. 

 

We should keep after Dell and keep bringing it up as new subjects so they will not ignore us.

 

John


JJR,

Inspiron 15R-5520

Win 7 64 Bit

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3 Zinc

Re: 19 in 1 media card reader

DELL FAILS AGAIN,

 

I do not know what the problem is with the card readers that Dell has on the XPS 720 but mine just failed again. My original new XP720 Card reader failed the 2nd day I had the PC, Dell came out and replaced the card reader and that failed 10 minutes after the tech  left. He came back and verified with Dell the problem.

 

So Dell sent me out a brand new PC with promises that the card reader will work on that one. Guess what, about a week later the reader failed. Dell says that they will replace the reader and cable. Guess what about a week later FAILURE.

 

One of the techs asked me well how much do  you really use the card reader ( like it was no big deal) Hey I plunked down $3600 for this unit and EVERYTHING SHOULD WORK every time that I use it.

 

This is nuts, does anyone know what the problem is? I see that there are other people in the same boat so what gives. DELL STEP UP AND FIX THIS ONCE AND FOR ALL!

 

Not a Happy Camper

JJR,

Inspiron 15R-5520

Win 7 64 Bit

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2 Bronze

Re: 19 in 1 media card reader

Dude your lucky to even have one i thought they come with the system but when i got my system last week it did,nt have one so when i called dell they told me i cant get one now there only come with the systems when ordered and i know that a regular one want fit because its in a 5.25'' bay and theres a big gap there if i try a regular 3.5'' and who wants to loog at gaps on a new system
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3 Zinc

Re: 19 in 1 media card reader

I guess you did not understand, the internal card readers do not work period! Dell sent me a blanking piece to replace the reader and a used monitor for all the trouble that I had (so I have the same blank here). I suspect that Dell is no longer even offering the internal card readers period with the system that I ordered.

 

So consider yourself very lucky as if you did order the reader all you would of done would be on the phone with weeks or months trying to make it work. They even sent a few techs out here and they had the same problem. As one of the upperl level techs told me its just a bad design.

 


@phillman1961 wrote:
Dude your lucky to even have one i thought they come with the system but when i got my system last week it did,nt have one so when i called dell they told me i cant get one now there only come with the systems when ordered and i know that a regular one want fit because its in a 5.25'' bay and theres a big gap there if i try a regular 3.5'' and who wants to loog at gaps on a new system

 

JJR,

Inspiron 15R-5520

Win 7 64 Bit

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2 Bronze

Re: 19 in 1 media card reader

What really burns my hide is the fact you can never get a person that speaks english. If you did maybe we would,nt have to be on the phone all day huh. i am having all kinda trouble from dell guess its lawyer time huh
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3 Zinc

Re: 19 in 1 media card reader

Hmm,

When I delt with the XPS techs they were all either in OK or Canada and all english was probably better then myself. That was back around Xmas time.

 


@phillman1961 wrote:
What really burns my hide is the fact you can never get a person that speaks english. If you did maybe we would,nt have to be on the phone all day huh. i am having all kinda trouble from dell guess its lawyer time huh

 

JJR,

Inspiron 15R-5520

Win 7 64 Bit

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2 Bronze

Re: 19 in 1 media card reader

I just bought a studio D540S with 19-1 carder reader and an external DVD burner.  Well I didn't get the external DVD burner.  I called and they send me a refurbished one without cable or power adapter or software.  I spent one week trying to get something.  All I got that the external doesn't come with cable or power adapters.

 

2. NOw the 19-1 carder reader is malfunctioning.  If I insert a Compact Flash card I get a error that the card reader is unknown or something to that affect.  I look for the card reader on My computer and all the drives are gone.  CF drive F, SC drive G, etc.

It takes several restarts and turn off to get them back.  I have not call DELL, but I am.  I am very unsatified with their service.  And If I had read all this problems DELL is having I would have not bought a computer from them.  The Techs don't know from a hole in the ground.   I hope I can get my card readers fixed.

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3 Argentum

Re: 19 in 1 media card reader

Count me in - how do I get in touch with you.

T3620, 16GB, Windows 10 Pro 64 bit 

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Re: 19 in 1 media card reader

Re: 19 in 1 media card reader
By B.W.S. in General Hardware

19 in 1 media card reader~

 

Dear fellow forum participants. I would like to offer my heartfelt apologies for violating “robots rules of order” during my previous post (posts), which were removed by some kind soul (souls) by the name of TOS10 and subsequently by TOS12, at Dell. Apparently, I ticked someone off because I used words (non-vulgar or offensive) and or abbreviation that “violates the Dell Community Terms of Service”; specifically, a mention of potential (Prohibited words and phrases include those in which certain letters have been replaced with alternate characters) action against Dell and the use of the word (Prohibited words and phrases include those in which certain letters have been replaced with alternate characters). Again, my “sincere” apologies... I’ve continued to remove any potentially sensitive references from the original post and am reposting the balance of it as originally submitted (in hopes that said individuals have something better to do than continue to delete my postings). I would still welcome hearing from any and all who have experienced like unresolved issues via whatever means are considered acceptable in this forum. I encourage participants to review the Terms of Service prior to responding to ensure compliance with Dell to the letter. They can be reviewed via the following link:

http://en.community.dell.com/content/TOS.aspx.

 

Following please note the original post, which has been sanitized for Dells "protection" as per their warning (which I am prohibited from publishing per the terms stated in their email, received this afternoon subsequent to their notice of posting deletion)…

 

I ordered an Inspiron 530 / Win XP Pro on May 12, 2008. The construction company that I own employs an advanced building design program (CAD) and also utilizes digital imaging in the form of a Canon digital SLR coupled with Adobe Photoshop. Both programs are memory hogs and the component build specifications were designed around this. Simply, we ordered this new system from Dell to perform as a fast and reliable tool, not a toy.

 

Prior to purchasing the Dell, we were using a Compaq system with an external media card reader. The reader worked without fail, but being a USB1 connection, transfer rates could have been faster. The opportunity to incorporate a USB2 reader into the tower was a great idea, speeding up file transfers while freeing up some desk space and eliminating one more cable. Option 341-557 was added to the list of components specified in the build.

 

The system arrived, was put online and all appeared well after some initial issues were worked out with Dell. That was until the card reader failed. We are all familiar with the problems as they appear universal. First an error message reading “USB device has malfunctioned…”appears onscreen when a media card is inserted. A check of “My Computer” reveals that the reader has disappeared from the recognized hardware. A simple system restart fails to bring the drive back up. A full shut down and full restart will occasionally bring it back up. Next comes the ongoing interaction with Dell technical support with possible fixes ranging from unplugging the media reader cable, to flashing the BIOS, to downloading additional drivers. Over, and over, and over… Next comes the replacement of the reader, then the cable, then the cable and reader, followed by the cable, reader and motherboard accompanied by a myriad of other failed software “fixes”. None of which work~

 

On March 10, 2009 the latest replacement parts arrived from Dell. A technician called and was scheduled to make the change-out on 3/12/09. The following is a narrative of the service call that was sent to Dell;

“Technician arrived around 9:40 AM. Disassembled the "box". Removed and replaced, card reader, reader cable and motherboard. Rebooted computer. Ran several tests - Card reader appeared functional and operating to designed intent. Finished service call at approximately 10AM. Polite and professional.

 

12:30 PM card reader failed. USB device not recognized. Tried to reboot -black screen. Removed CF card, rebooted. Reinserted card. Reader crashed.”

 

Dell responded in part: “Please do not worry we will get this issue resolved to your satisfaction.”

 

To which I responded: “All fine and well to promise that "we will get this issue resolved to your satisfaction". What makes you think that the upcoming attempt to fix this problem will be resolved any differently than the myriad of failed attempts that have occurred since May of 2008. I want the computer replaced - NOW.”

 

Dell responded with:

"We apologize for the inconvenience caused. We understand from your mail that you want to return this system. We would like to inform you that he system can be returned only within first 21 days from the invoice date."

 

Based on the research that we’ve done, this is an ongoing issue that Dell is either unable, or unwilling, to address and effectively fix. The service that we have personally experienced has been wholly unsatisfactory, as is Dells outsourced technical support.

 

If you too, have experienced like issues and have exhausted every reasonable avenue to obtain satisfaction, I’d welcome hearing via whatever format that Dell has deemed acceptable... Perhaps we can pool our knowledge and eventually obtain a successful resolution to a rampant problem that Dell continually tries to dodge.

 

And again, Mr. or Mrs. TOS10 and Mr. or Mrs. TOS12; I am soooooooooooooooo sorry…

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2 Bronze

Re: 19 in 1 media card reader

I put up a post today It got deleted today  by TOS12. I brought up the issues with the xpsm1710 and how I payed $3000 for the worst laptop i have ever owned. the nvidia graphics card keeps failing on these systems cuz they burn up during idle. Nvidia apologized about the issue but dell does not care. I call them and ask them if they knew about the failure on the m1710 and they act like they never heard of it, yet theres countless post around the internet about the issue and also with the custormer dealing with dell on the phone and never getting anything out of it. All they worry about is the warranty cash I have to put up to fix this overly expensive system every year instead of fixing the issue. I stated that it looks like I have been had and  I guess they did not like that. My old post had no curse words or anything of that sort whatsoever, yet they put a harrasing label on it. wow, what a shady company...

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Re: 19 in 1 media card reader

I don't know how DELL stays in business.  I had an issue with the 19-1.  I finally boought a new 19-1 card reader at Best Buy remove Dell's card reader and i have not had any problem with the new one.  DELL didn't send me my External burner That I paid for.  I finally got one but it was Refurbish.  Would you believe that.  I wish we could do something about this type of business.  I will never buy another DELL product as long as I live. 

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2 Bronze

Re: 19 in 1 media card reader

I have gone through What you have been through with DELL.   I finally bought a new card reader at Best Buy removed Dell's carder reader and I have not had any problems. 

I really feel for you because I went through what you went through for months.  I finally told them not to call me anymore because "They would promise me if I would give them a chance they would fix my computer.  The Techs did the same things that the last one did without fixing my problems.  DELL is going down the Tubes out scouring their customer service reps to India.  They need to bring all the services back to the good ole USA. 

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2 Bronze

Re: 19 in 1 media card reader

One of my post was also deleted because I was exercising my 1st amenment Freedom Of Speech.  I didn't say anything that was not true about the unprossfessional service have given me.    But I guess whomever edit our posts are not from America.  So they think they can edit any work that they believe is out of the ordinary.

I truely believe that the service that Dell is providing is not good service.  If what I am saying is worth deleteing because I am expressing my right to say, then we need to move the admistration back to the United States.

I hope that this post will not be edited because it's all true.

Dan

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2 Bronze

Re: 19 in 1 media card reader

BWS,

I posted a reply to your post but mine was deleted too.  I do not know why since I was excercising my first amenment right.  All I did was agree with your post.  I had the same problem and up to now my problem was never fixed by any DELL TECHNICIAN.  Mine, there try for months with no results.  But I did finally buy a new Card Reader I believe its a 21-1 from Best Buy and I fixed my own problem.  DELL service it not up to speed.  I will not apolize for what I said before.  If you are still having problem with your 19-1 card reader.  I recommend that you go and buy an internal 21-1 card reader from Best Buy and remove the 19-1 card reader that came with your computer. In stall the new one and your computer will work.  Now that's 5 dollars for my service.  Tks

Dan

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5 Rhenium

Re: 19 in 1 media card reader

The first amendment is not relevent to a private web site.

Community Member Since 2003

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