escorial
3 Zinc

Re: 19 in 1 media card reader

Mine came with the 19 in 1 and worked about 3 times and that was it. The replaced that with the 13 in 1 and that worked twice and quite. The dell tech was here at the time. Now the send out a brand new PC with the 19 in 1 and thay lasted 4 times..............................

 

This is brand new stuff and there is somthing wrong and it seems that I'm not the only one with the issue from what I have seen on the web.

 

Comparison, buy a new car and the radio does not work, replace the radio with another and that does not work. So they give you another new car and the radio does not work on that either.


 

 

@Davet50 wrote:
i have used my 13 in 1 card reader for over a year and have not had any issues with it..



@Davet50 wrote:
i have used my 13 in 1 card reader for over a year and have not had any issues with it..

JJR,

Inspiron 15R-5520

Win 7 64 Bit

DadKalb
1 Nickel

Re: 19 in 1 media card reader

I am having the same problem with an Inspiron 530 I received Jan of 2008.  Dell wants to replace the computer but that is not the problem.  They sent me a new card reader and it worked about a dozen times and it too would stop working. 

I do not need it very often so I am working around the problem.  When you stick a card in the reader and the drives vanish from my computer, leave the card in and shut down the computer, than restart.  Just doing a restart will not bring them back. 

 

It looks like Dell has had this problem for several years according to these fourms.  My Dimension 4100 did not have a card reader so I did not have the problem with my old computer. 

 

We should keep after Dell and keep bringing it up as new subjects so they will not ignore us.

 

John

escorial
3 Zinc

Re: 19 in 1 media card reader

DadKalb,

 

I hope mother Dell does not erase this post like they did many of my past ones. As I mentioned Dell replaced my new PC with another new PC in wich the 19 in 1 card reader promptly failed. There fix was to send me out another new card reader and cable.

 

Somthing that sort of ticked me off was that one of the techs questions to myself is "How Much Do you actually use it" like it was not a big deal that it did not work on my uint............

 

I have had the new card reader in the PC for around 4 days now and its still working but you can believe that you will see more posts from mysefl if it fails again........... FWIW when I turned my PC on after installind the reader & cable which was Ca-200 Exception Processing message c0000013 Paramaters, I did contact DELL tech asap with that for documentation. But the reader has been working.

 

In your case just keep after Dell to fix it and if not satisfied contact a SR Teck and make sure to keep all of your case numbers and contact Customer Service with them.

 


@DadKalb wrote:

I am having the same problem with an Inspiron 530 I received Jan of 2008.  Dell wants to replace the computer but that is not the problem.  They sent me a new card reader and it worked about a dozen times and it too would stop working. 

I do not need it very often so I am working around the problem.  When you stick a card in the reader and the drives vanish from my computer, leave the card in and shut down the computer, than restart.  Just doing a restart will not bring them back. 

 

It looks like Dell has had this problem for several years according to these fourms.  My Dimension 4100 did not have a card reader so I did not have the problem with my old computer. 

 

We should keep after Dell and keep bringing it up as new subjects so they will not ignore us.

 

John


JJR,

Inspiron 15R-5520

Win 7 64 Bit

Highlighted
escorial
3 Zinc

Re: 19 in 1 media card reader

DELL FAILS AGAIN,

 

I do not know what the problem is with the card readers that Dell has on the XPS 720 but mine just failed again. My original new XP720 Card reader failed the 2nd day I had the PC, Dell came out and replaced the card reader and that failed 10 minutes after the tech  left. He came back and verified with Dell the problem.

 

So Dell sent me out a brand new PC with promises that the card reader will work on that one. Guess what, about a week later the reader failed. Dell says that they will replace the reader and cable. Guess what about a week later FAILURE.

 

One of the techs asked me well how much do  you really use the card reader ( like it was no big deal) Hey I plunked down $3600 for this unit and EVERYTHING SHOULD WORK every time that I use it.

 

This is nuts, does anyone know what the problem is? I see that there are other people in the same boat so what gives. DELL STEP UP AND FIX THIS ONCE AND FOR ALL!

 

Not a Happy Camper

JJR,

Inspiron 15R-5520

Win 7 64 Bit

phillman1961
1 Nickel

Re: 19 in 1 media card reader

Dude your lucky to even have one i thought they come with the system but when i got my system last week it did,nt have one so when i called dell they told me i cant get one now there only come with the systems when ordered and i know that a regular one want fit because its in a 5.25'' bay and theres a big gap there if i try a regular 3.5'' and who wants to loog at gaps on a new system
escorial
3 Zinc

Re: 19 in 1 media card reader

I guess you did not understand, the internal card readers do not work period! Dell sent me a blanking piece to replace the reader and a used monitor for all the trouble that I had (so I have the same blank here). I suspect that Dell is no longer even offering the internal card readers period with the system that I ordered.

 

So consider yourself very lucky as if you did order the reader all you would of done would be on the phone with weeks or months trying to make it work. They even sent a few techs out here and they had the same problem. As one of the upperl level techs told me its just a bad design.

 


@phillman1961 wrote:
Dude your lucky to even have one i thought they come with the system but when i got my system last week it did,nt have one so when i called dell they told me i cant get one now there only come with the systems when ordered and i know that a regular one want fit because its in a 5.25'' bay and theres a big gap there if i try a regular 3.5'' and who wants to loog at gaps on a new system

 

JJR,

Inspiron 15R-5520

Win 7 64 Bit

phillman1961
1 Nickel

Re: 19 in 1 media card reader

What really burns my hide is the fact you can never get a person that speaks english. If you did maybe we would,nt have to be on the phone all day huh. i am having all kinda trouble from dell guess its lawyer time huh
escorial
3 Zinc

Re: 19 in 1 media card reader

Hmm,

When I delt with the XPS techs they were all either in OK or Canada and all english was probably better then myself. That was back around Xmas time.

 


@phillman1961 wrote:
What really burns my hide is the fact you can never get a person that speaks english. If you did maybe we would,nt have to be on the phone all day huh. i am having all kinda trouble from dell guess its lawyer time huh

 

JJR,

Inspiron 15R-5520

Win 7 64 Bit

dangut008
1 Nickel

Re: 19 in 1 media card reader

I just bought a studio D540S with 19-1 carder reader and an external DVD burner.  Well I didn't get the external DVD burner.  I called and they send me a refurbished one without cable or power adapter or software.  I spent one week trying to get something.  All I got that the external doesn't come with cable or power adapters.

 

2. NOw the 19-1 carder reader is malfunctioning.  If I insert a Compact Flash card I get a error that the card reader is unknown or something to that affect.  I look for the card reader on My computer and all the drives are gone.  CF drive F, SC drive G, etc.

It takes several restarts and turn off to get them back.  I have not call DELL, but I am.  I am very unsatified with their service.  And If I had read all this problems DELL is having I would have not bought a computer from them.  The Techs don't know from a hole in the ground.   I hope I can get my card readers fixed.

Bernard46
2 Iron

Re: 19 in 1 media card reader

Count me in - how do I get in touch with you.

XPS 420, 8GB, Windows 7 Home Premium SP1 64 bit 

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