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8700 card reader hardware error?

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The card reader on my 8700 has worked fine for the last nearly two years. When I put a card in it last night the transfer was very slow and then after reseating it, it did not recognize the card. I subsequently went through the card driver reinstallation as described in messages on the board. When I ran the Dell diagnostics it did kept asking to put in a card. Retrying that with different cards did not work. So this seems to be a hardware problem and I am trying to get a replacement for the system versus just use an external reader. The one I have is pretty old and extremely slow so that will need to be replaced in any case. THoughts?

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RE: 8700 card reader hardware error?

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For what it is worth, I replaced the card reader and it works fine. The part number is NHG51 (ASSY,CRD,CTL,MCR,19-1,8700) that I learned from a Dell Parts and Accessories Chat. The part itself was not available and I eventually purchased it on Amazon.

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RE: 8700 card reader hardware error?

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Hi dperry112,

Good work on troubleshooting. But before replacing the card reader you can update the BIOS on the system which would hard reset the hardware on the computer. I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.

http://dell.to/18r60nI

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RE: 8700 card reader hardware error?

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The card reader probably uses a USB connection on the motherboard. So are you having any issues with 'regular' USB devices connected to any USB port(s)? 

Ron

   Forum Member since 2004
   I'm not a Dell employee

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RE: 8700 card reader hardware error?

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I did the bios update.  I tested another slot with a SD card and the system recognized the card and showed the contents.  No go with 4 separate CF cards.  I think that slot and the connector is not working..is the replacement part available?

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RE: 8700 card reader hardware error?

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No problem with other USB connections.  As I answered the reader can read SD cards just not CF cards.  Since the CF card is the only one my Canon7D uses, I need a reader for the CF card.

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RE: 8700 card reader hardware error?

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Can I get a replacement card reader for the Dell 8700?

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RE: 8700 card reader hardware error?

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Wow, I just saw this!!!!

I too JUST hit this!!!

Dell has 2 drivers available for this card reader, I assume you have the same 19-in-1 Realtek one. See http://downloads.dell.com/published/pages/xps-8700.html and look for the 2 FoxConn Icon Managers.

Mine was working fine but I rarely used it. Then 2 weeks ago when I removed an SD card via Safely Remove H/W and put a new card in, nothing happened and the Device disappeared in Explorer. Had to re-boot to get it back, but removing the card did the same thing.

Called Dell. They determined I had the OLDER driver installed. Removed it, put the newer one in. It worked BUT on every re-boot it would re-install the 4 devices. Not good. They tried everything they could to remove all traces of the driver. Never could fix it, so they 'assumed' I had failed H/W. Sent out the WRONG PART!!! They they tried again and found it back ordered with no delivery date. So they called and offered a USB 3.0 External Card reader. I agreed. A few days later they called and they want to REPLACE my computer. Had asked for my Service Tag, Express # and my UID and P/W on the computer. NO WAY will I give that up. Plus over a years worth of data and programs and added h/w installed. They couldn't even assure me it would be an identical system so I could restore my back-ups. Said they had other reports like mine and needed a system with the problem to debug. I don't understand why no delivery date on the h/w, isn't this still going in new systems? Still I declined and was sent the ext. device.

I got the USB device and it is NOT a 19-in-1, can't handle Compact Flash cards it seems, but since it is USB 3.0 vs. the Card Reader being a 2.0 it IS faster.

I did discover RealTek has a Win8.1 driver as well on its site. I got it, it works, but devices ONLY show in Explorer when a card is inserted. See http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT... for it.

Later on I started looking into my Device Manager. I figured with the new Ext. reader I didn't need the Dell drivers and deleted them. Had to delete the driver as well as they kept coming back on boot. As a test I put in an SD card without the Ext. USB in using the PC slot. It still showed. Found a RealTek USB 2.0 card reader in the USB section. Deleted that and all was OK. Decided to install Dell's W8.1 driver (latest from the FTP link above) and now those slots seem to work? Go figure? Maybe all the installs, deletes, install of different drivers has mangled the s/w due to uninstall clean ups, but it now seems to work but I've not tested it thoroughly.

See if the different s/w helps you?

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RE: 8700 card reader hardware error?

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Hi dperry112,

Please private message us the system service tag so that I could check and assist you further. To send a private message, click on my name and select ‘Send private message’.

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RE: 8700 card reader hardware error?

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For what it is worth, I replaced the card reader and it works fine. The part number is NHG51 (ASSY,CRD,CTL,MCR,19-1,8700) that I learned from a Dell Parts and Accessories Chat. The part itself was not available and I eventually purchased it on Amazon.

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RE: 8700 card reader hardware error?

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Thanks for the info., IrvSp. I downloaded the new Bios, and did all the updates, but this card reader is still not working on my new XPS 8700 with Windows 10! I called Dell Tech Support, who told me I could pay them $259 for an extended warranty. Yeah, right.  My computer is a little over a year old, and the card reader should work! Am I stupid for upgrading to Windows 10? Dell tells me when I log in that I SHOULD upgrade. Why didn't they just furnish a driver that would fix this issue? I'm really annoyed at being led down this garden path of: 1) Upgrading to Windows 10; 2) Installing all the required Dell updates; and 3) finding out the card reader STILL doesn't work!  And I'll be if I'll dole out $24.46 for a new card reader from Amazon (see www.amazon.com/.../ref=dp_olp_new;condition=new ). Who's to say that it wouldn't work after I went to all the trouble to buy and install it? So now I'm trying to find a USB 3.0 SD card reader that's compatible with Windows 10. What a royal pain!

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