Eddysam
2 Bronze

Amber power light of death flashing Dell optiplex gx620

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Hello guys i hope someone can help me. My desktop stoped working and it showed me the amber power light.

First i cleaned the inside of the desktop from dust. I checked the battery it was fine ( 3V as indicated) then i checked rams. Also fine. Checked the video card also fine. Then i figured maybe it's the power supply. I jumped it and it worked the fan works and most of the outputs are fine. Then i tried to plug only the 24pin conector on the the mobo , it worked fine the fan kept spinning the HDD worked the cd-rom workd ..there was no stopping. But once i pluged the 4 pin atx mobo ps, every thing stoped again. I repeated the same thing 3 times. Once the 4 pin atx is pluged everything stops. What should i do. Is it the mobo ? Please help

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speedstep
8 Krypton

RE: Amber power light of death flashing Dell optiplex gx620

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Flashing Amber power button = BAD power supply.


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9 Replies
Dell-Parnoshree C
3 Argentum

RE: Amber power light of death flashing Dell optiplex gx620

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Hi Eddysam,

Please check the power button if it is solid or flashing, is there any pattern for the same. Please check the keyboard caps lock and number lock key if it toggles while the system is turned on.

For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Dell-Parnoshree C
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DELL-Akshatha M
4 Beryllium

RE: Amber power light of death flashing Dell optiplex gx620

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Hi Eddysam,

If the power button is showing solid amber, then power supply unit is fine but the motherboard is not able to process the data, which mean motherboard is able to distribute the power but cannot process data.

On the front panel, you will see diagnostics led's 1,2,3,4. What is the status of these?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number with the results so that we can check.

DELL-Akshatha M
Social Media Support
#IWork4Dell
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Drivers and Downloads

Eddysam
2 Bronze

RE: Amber power light of death flashing Dell optiplex gx620

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Hey friend

About the light, it's solide without pluging 4pin 12V. But when it's pluged the light is flashing. The keyboard doesnt show any response at all. The mouqe shows power light for few moments thats it.

Eddysam
2 Bronze

RE: Amber power light of death flashing Dell optiplex gx620

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Hello Dell-akshatha M

There is no diagnostics lights i wish there was that would mean the.motherboaed is ok. But sadly there is no 1234 lights. Only flashing amber when the 4pin 12V is pluged

Or solide amber when i unplug the 4pin 12V.

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speedstep
8 Krypton

RE: Amber power light of death flashing Dell optiplex gx620

Jump to solution

Flashing Amber power button = BAD power supply.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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Eddysam
2 Bronze

RE: Amber power light of death flashing Dell optiplex gx620

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Yeah maybe. When i get back from work i will try the powersuply in another desktop. Same thing for the motherboard. This will be my final diagnocis

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Eddysam
2 Bronze

RE: Amber power light of death flashing Dell optiplex gx620

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Well guys, i tried my powersuply on another desktop its fine its working. Then i have unplged the cpu to see if the rest of the hardwares will still keep working, and they did there was no stopping and the amber light was solide. When i put the cpu back and run the desktop the hardwares stoped again and the amber light fmashing. So its either the cpu or the motherboard i guess. What do you think ?

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speedstep
8 Krypton

RE: Amber power light of death flashing Dell optiplex gx620

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You have to use an EPS12v power supply.  GX620 towers are $119 or less.  If you damaged the socket aka bent pins then you get solid amber power button = dead motherboard.

https://www.walmart.com/ip/420065323

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

Eddysam
2 Bronze

RE: Amber power light of death flashing Dell optiplex gx620

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This was really helpful from you guys. thank you all so much.

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