What kind of speakers do you have? You must have analog Powered computer speakers (ones that have their own built in power amplifier). If these are non-powered speakers that is probably the problem.
Also, check the Control Panel/Sounds and make sure you have "Stereo Speakers" set as the default.
You can also check the rear GREEN to see if there is sound there, plug your headset into the GREEN speaker jack and see if you get sound. If you do then the problem is in the speaker system. Also, do not leave the headset plugged into the front, as that cuts off the rear speaker output when the headphones are plugged into the front.
Dell forum member since 2002
Dell Inspiron 15 - 5577 Laptop
Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU
Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.
Dell S2719dgf Monitor
Member of Nashville based R.O.P.E.
Same problem here with same computer (but mine is BRAND NEW). If I unplug my headset (the only way I can hear sound) then the volume icon in the tray at the bottom right corner has a RED X on it.
Sound is tinny .. poor quality and I can not increase the volume. It stays low and metalic sounding.
I'd like to upgrade. Can someone tell me what I need to do to make this happen???