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lupoo
2 Iron

BSD's fatal hardware errors?

Minidump  http://en.community.dell.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/3524/4...

I had the machine error free for a period weeks but since the 21st of Febr.  I am getting BSOD's.

Log: System

Source: Micorsoft-Windows-WHEA-Logger

Date:

ID 18

Task None

Level error

A fatal hardware error

Reported: processor core

machine check exception

Error :bus/interconnect (internal timer?)

Processor ID6

It happens on various occasions, surfing, opening a video file, no pattern..

Mini dump included..see above

Any suggestions how to solve this?

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5 Replies
7 Plutonium

Re: BSD's fatal hardware errors?

Dell's have a diagnostic partition on the hard drive, accesed by F12 at initial boot.  Run a complete diagnostic as a first step.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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lupoo
2 Iron

Re: BSD's fatal hardware errors?

Thanks for your response. I ran the extended diagnostic test. All tests passed. No diagnostics found. Apparently no hardware failures..?

I included the mini-dump (in the first message) but I am not skilled enough to read the dump.

But… I would appreciate if someone could look into the mini-dump  and see if there is a more severe reason for the BSD’s or has other suggestions?? Thanks in advance.

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lupoo
2 Iron

Re: BSD's fatal hardware errors?

5 Minutes after reporting the results of the tests I got a BSD again. Same fatal harware error.. I am running out of options...any suggestions please?

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7 Plutonium

Re: BSD's fatal hardware errors?

With the Processor and Timer mentioned in the error, it would suggest a CPU error.  If this is still in warranty contact Dell support.

Sometimes, on internittents, if you run the diagnostics for an extended period it MAY come up with the problem.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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lupoo
2 Iron

Re: BSD's fatal hardware errors?

Thanks Fireberd. Seems to be the last option...to contact Dell support. Nice weekend..

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