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BSOD; determining bad memory
I've spent the past week battling various BSOD messages (referencing 0x00000050) that occur when I attempt to read a CD (i.e., play music or look at photos on CD). I've run various diagnostics, updated drivers, reseated memory. Today I ran the Dell PC check-up and it told me I have 3325MB of total physical memory. I'm supposed to have 4 GB so I assume one of the memories died. May I just pull them out one at a time to check them, or must they be in a particular configuration? And if I must replace the memory, does it have to be the same make or may I use another DDR2 SDRAM at 800MHz? My desk top is a XPS630i, no overclocking involved.
Thanks, and I hope the memory issue is the answer to my BSOD issue.
osprey4
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May 25th, 2011 13:00
Hi BluemaryB,
No, your RAM is not bad. You simply have a 32-bit operating system which maxes out at about 3.5GB of RAM.
You've got a nice clue about your blue screen error. So let's start with that. Can you tell me if you have Windows XP, and if you are using Sonic DLA?
BluemaryB
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May 25th, 2011 14:00
Osprey,
Yes, I have Windows XP. I had to search, but I do have Sonic files on my computer. I did another search for "Sonic DLA" and the answer came back "no." So I guess the answer is a qualified "Maybe."
BlueMaryB
osprey4
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May 25th, 2011 17:00
Go to add/remove programs and look for two items. Sonic Update Manager and DLA. Uninstall both of these, then reboot. Try inserting a blank CD disc, if you have one.
BluemaryB
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May 25th, 2011 18:00
The Sonic files are buried inside Roxio Creator DE and Microsoft Plus! Digital Media Edition\Plus DME11.cab. There is also a small text file in C:\I386\COMPDATA that reads "the currently installed driver for the S3 Sonic Vibe audio controller is not compatible with Microsoft Windows XP and will be disabled during the upgrade.
I don't believe I've ever been able to get Roxio Creator to work.
None of the Sonic files is available in the Uninstall utility.
osprey4
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May 26th, 2011 16:00
Try uninstalling Roxio Creator.
BluemaryB
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May 26th, 2011 18:00
I uninstalled Roxio Creator to no effect. I tried the "write to a CD" both before and after uninstalling Roxio. Behavior is the same. When I try to write to a disk the wizard takes me almost through the process, then gives a message saying it cannot complete, there was an error in writing process, please click what you want to do, and the computer freezes. I can, however, open the drive and remove the CD.