starlilies68
1 Nickel

BSOD nvlddmkm.sys errors on Studio 540

Have a Studio 540 for almost 5 years which runs on Windows Vista (SP2) 64-bit. Haven't had any issues with it at all up until about a month ago. The first BSOD error message that came up talked about an nvlddmkm.sys. It attempted a system repair with no luck, then system restore with no luck. It was like a vicious cycle. I finally got it to boot up to safe mode and tried to update the nvidia drivers (they were from 2008) to the latest driver (2013). Work for about a day or 2, then had the same problems over again. It got worse - deleted all my prior system restore points. It would boot up, attempt to get into windows, then go right back to rebooting again. Never made it into Windows. Under WHOCRASH, saw BCCodes of F7, 116 and the last one was 101. I also noticed blue lines streaking down the monitor. 

My last attempt at fixing, I completely deleted ALL nvidia drivers and rebooted. The computer started up with no problems under Standard VGA (though I lost the use of my second monitor and am definitely not used to the screen having huge icons and large print everywhere). 

Could it be a failing graphics card? The graphics card is NVIDIA GeForce 9800GT.

Any help would be GREATLY appreciated!

0 Kudos
10 Replies
7 Plutonium

RE: BSOD nvlddmkm.sys errors on Studio 540

Bcc code 116 Video TDR problem is GPU fain failed and you overcooked the gpu. Its now permanently damaged.  The video artifacts mean this as well OR power supply is dying and frying things.  Could be both at the same time.

BSOD error: 0x00000116, nvlddmkm.sys,

Attempt to reset the display driver and recover from timeout failed.

Problem signature :nvlddmkm.sys

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80058FB100
BCP2: FFFFF88013F73A20
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
7 Plutonium

RE: BSOD nvlddmkm.sys errors on Studio 540

I would recommend

  • Chipset Manufacturer: NVIDIA
  • Core Clock: 1058MHz
  • CUDA Cores: 384
  • Effective Memory Clock: 5000MHz
  • Model #: VCGGTX6501XPB
  • Item #: N82E16814133471

Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
starlilies68
1 Nickel

RE: BSOD nvlddmkm.sys errors on Studio 540

So definitely a graphics card failure. Age? Dust? Smiley Sad

Thanks for the recommended replacement. They also have it in Best Buy for $99.99. Guess I know where I'll be going next. 

Thanks for the help!

0 Kudos
starlilies68
1 Nickel

RE: BSOD nvlddmkm.sys errors on Studio 540

By the way, how can I check to see that it's not the power supply? I'd hate to buy a new graphics card and end up with it frying again because of a power supply issue!

Thanks!

0 Kudos
7 Plutonium

RE: BSOD nvlddmkm.sys errors on Studio 540

GTX650 is going to require a new power supply with PCI-E aux power connection.

There is no one size fits all "test" for a power supply. You arent going to go out and spend $1000 or more on a good Lab volt meter and Oscilloscope so the basic test would be to replace the power supply first to see if that clears up everything and or check the GPU fan to see if its spinning at all. If you arent replacing the power supply then I would recommend a Radeon 7750 instead.

SAPPHIRE 100357LP Radeon HD 7750 1GB 128-bit GDDR5
http://www.newegg.com/Product/Product.aspx?Item=N82E16814202002


    Chipset Manufacturer: AMD
    Core Clock: 800MHz
    Stream Processors: 512 Stream Processors
    Effective Memory Clock: 1125MHz (4.5Gbps)
    Model #: 100357LP


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
Highlighted
starlilies68
1 Nickel

RE: BSOD nvlddmkm.sys errors on Studio 540

Actually, I just checked the tower and the GPU fan IS running! It's located in the underside of the graphics card and it was spinning away quietly.

So... this changes things a bit. How do I get a new power supply? Through the dell website?

0 Kudos
7 Plutonium

RE: BSOD nvlddmkm.sys errors on Studio 540

This is 540 or 540S aka Small Slim?  HCG 620 fits in Mini Tower.

http://store.antec.com/Product/power_supply-high_current_gamer/hcg-620/0-761345-23860-1.aspx

Damage from failing supply doesn't necessarily get fixed when changing the Power Supply

Genuine Dell G848G 350w Power Supply PSU For Inspiron 530, 531 Vostro 200, 400 Studio 540

Mini Tower
Part Numbers: FU909, FU913, G739T, G846G, G848G, G849G, J130T, K159T, K692G, P111G, P112G,
Compatible Model Numbers: DPS-530YB-1A, PS-6351-2, DPS-350XB-2 A, ATX0350D5WA .

Genuine Dell 250W Power Supply PSU for SFF Small Form Factor Slim Inspiron 530s, 531s, Vostro 200s, 200 (slim only),
 220s, Studio 540s Identical Dell Part Numbers XW605, YX301, XW604, XW784, XW783, YX299, YX303, 6423C, K423C, N038C,
H856C, YX302, XW602
Compatible Model Numbers: TFX0250D5W, DPS-250AB-28 B, 04G185021200DE


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
starlilies68
1 Nickel

RE: BSOD nvlddmkm.sys errors on Studio 540

Studio 540 (not slim). Found a refurbished one in the Dell site.

I realize that it may not be the fix, but we have to start somewhere. At least I am still able to access the computer. So if the GPU fans are still running, does that mean it may not be damaged? How can that be tested?

Again, thanks for your help!

0 Kudos
7 Plutonium

RE: BSOD nvlddmkm.sys errors on Studio 540

Artifacts indicate damage. Blue Lines could also be LCD damage. But is more likely overheated GPU damage.

This kind of damage has multiple source vectors and the forum is not the psychic friends network.

There is no one size fits all diagnosis or fix.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos