Unsolved
This post is more than 5 years old
2 Posts
0
31006
Black screen of death on my Dell XPS 420!!!!
Hello All,
I am currently going under some problems, as some people call black screen of death?
i would turn on the computer, everything turns on, and seconds later all i would see is a arrow in the middle of my screen and everything
is just straight black, i try to go on my command prompt, but all it does is just brings me back straight to the black screen
if anybody can help me please it would be great....im not really good with computers, i wasnt sure what to do, actually im lost with what to do
:emotion-9:
Davet50
14.4K Posts
0
December 22nd, 2011 16:00
Do you see the Dell splash screen when you power on the computer? If so you need to tap the F12 key when you see it. Then select the option to run the Dell diagnostics. Run the tests and let us know the results
speedstep
8 Wizard
8 Wizard
•
47K Posts
1
December 22nd, 2011 17:00
Drive is toast, or drive hosed by windows update and getting angry and turning it off anyway when it says wait for updates to finish do not turn your machine off.
Chris2390
2 Posts
0
December 23rd, 2011 06:00
This is what it says
Error Code 0146
MSG: Error Code 2000-0146
MSG: Unit 0 : OST Log contains previous error(s)
The given error code and message can be used by dell Technical Support to help diagnose the problem
Continue Testing? Yes or No
speedstep
8 Wizard
8 Wizard
•
47K Posts
0
December 23rd, 2011 07:00
PSA 2000-0146 means Bad Hard Drive IMHO.
Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.
For instructions on how to run the Dell 32 bit diagnostics click here.
Table of Contents:
Back to Top
If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error
Error Code
Error Message
Link to Possible Fix
PSA 1000-0111
PSA+ 2000-0111
(Name of Exception) exception occurred at selector XXh offset XXh.
Contact Us
PSA+ 2000-0112
CPU (x): Processor machine check exception error.
Contact Us
PSA+ 2000-0113
Processor machine check error detected.
Contact Us
PSA 1000-0122
Memory test initialization failure.
Link to Fix
PSA 1000-0123
PSA+ 2000-0123
Memory integrity test failed.
Link to Fix
PSA 1000-0141
PSA+ 2000-0141
No drive detected.
Link to Fix
PSA 1000-0142
PSA+ 2000-0142
Drive Self Test failed. Status byte = XXh.
Link to Fix
PSA 1000-0143
PSA+ 2000-0143
Drive Smart read command failed.
Link to Fix
PSA 1000-0144
PSA+ 2000-0144
No support for Drive Self Test.
Link to Fix
PSA 1000-0145
PSA+ 2000-0145
Timeout waiting for Drive Self Test to complete.
Link to Fix
PSA 1000-0146
PSA+ 2000-0146
DST Log contains previous error(s).
Link to Fix
PSA 1000-0147
PSA+ 2000-0147
Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).
Unit (d): Optical drive BIST – (s).
Link to Fix
PSA 1000-0148
PSA+ 2000-0148
IDE ERROR: status (x) (s)
Link to Fix
PSA+ 2000-0149
No optical drive detected
Link to Fix
PSA 1000-0212
PSA+ 2000-0212
CMOS failed the pattern test.
Link to Fix
PSA 1000-0213
PSA+ 2000-0213
The CMOS battery failed
Link to Fix
PSA 1000-0214
Failure in DMA %s Port: XXh.
Contact Us
PSA 1000-0221
PSA+ 2000-0221
Interval Timer Channel 0 (mode 0) is not generating interrupts
Link to Fix
PSA 1000-0222
Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.
Link to Fix
Error Code
Error Message
Link to Possible Fix
PSA 1000-0223
Interval Timer initial clock output level in mode XX is incorrect.
Link to Fix
PSA 1000-0224
Interval Timer had wrong time period in mode XX
Link to Fix
PSA 1000-0231
PSA+ 2000-0231
Failure in Interval Timer in mode XX.
Link to Fix
PSA 1000-0232
PSA+ 2000-0232
The RTC did not generate periodic ticks.
Link to Fix
PSA 1000-0233
PSA+ 2000-0233
The RTC 'Seconds' register is not updating.
Link to Fix
PSA 1000-0234
PSA+ 2000-0234
Timeout waiting for RTC update flag to set.
Link to Fix
PSA 1000-0235
PM timer 1 had wrong time period. Expected (d), Actual (d).
Link to Fix
PSA 1000-0241
PSA+ 2000-0241
Error enabling A20 gate.
Link to Fix
PSA 1000-0242
PSA+ 2000-0242
No interrupt detected for IRQ XX - (Name of Interrupt).
Link to Fix
PSA 1000-0312
Keyboard test timed out waiting for keyboard response.
Link to Fix
PSA+ 2000-0313
Error detecting internal touchpad or pointing stick.
Contact Us
PSA 1000-0321
PSA+ 2000-0321
Unable to detect LCD.
Contact Us
PSA 1000-0322
PSA+ 2000-0322
Error accessing the LCD inverter.
Link to Fix
PSA 1000-0326
PSA+ 2000-0326
LCD inverter error, unable to turn lamp ON/OFF.
Contact Us
PSA+ 1000-0331
No video adapter found.
Contact Us
PSA 1000-0332
Video memory failed.
Link to Fix
PSA 1000-0333
PSA+ 2000-0333
Graphics test timed out waiting for keyboard response.
Link to Fix
PSA 1000-0334
PSA+ 2000-0334
User reported that graphics patterns were not displayed correctly.
Link to Fix
PSA+ 1000-0411
Hardware Detect Error - (s) not detected.
Contact Us
Error Code
Error Message
Link to Possible Fix
PSA+ 1000-0412
Hardware Detect Error - Auxiliary LCD cable not detected.
Contact Us
PSA+ 1000-0413
Detect Error - LCD cable not detected.
Contact Us
PSA+ 1000-0414
Hardware Detect Error - Inverter cable not detected.
Contact Us
PSA+ 2000-0151
Link to Fix
PSA+ 2000-0152
Optical Drive (d): - Incorrect status: (x) (s)
Link to Fix
Remove and reinstall the memory for the error codes:
- 1000-0122
- 1000-0123
- 2000-0123
Please see the Service manual for instructions on how to remove and replace the memory.After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us.
Remove and reinstall the Hard Drive for the error codes:
- 1000-0141
- 2000-0141
- 1000-0142
- 2000-0142
- 1000-0143
- 2000-0143
- 1000-0144
- 2000-0144
- 1000-0145
- 2000-0145
- 1000-0146
- 2000-0146
- 2000-0151
Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.
- 1000-0146
- 2000-0146
For instructions on how to run the Dell 32 bit diagnostics click here.Remove and reinstall the CD/DVD Drive for the error codes:
- 1000-0147
- 2000-0147
- 1000-0148
- 2000-0148
- 2000-0149
- 2000-0152
Please see the Service manual for instructions on how to remove and replace the CD/DVD Drive. Be sure to remove and reinstall the cables for the CD/DVD Drive if you are on a Desktop Computer.After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Us.
Download and Update the BIOS for error codes:
An out of date BIOS can cause any of these error codes.
Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
Click Here to Launch the Dell Drivers and Downloads Website
After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us.
The Diagnostics runs tests that need to have user interaction, error codes below are because of no user interaction:
- 1000-0312
- 2000-0333
Re-run the Diagnostics while being at the Computer to interact with the Diagnostics.Remove and reinstall the video card on a Desktop Computer for error codes:
- 1000-0332
- 2000-0332
- 1000-0333
- 2000-0333
- 1000-0334
- 2000-0334
Please see the Service manual for instructions on how to remove and reinstall the Video Card. Be sure to remove and reinstall the monitor cables.After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Us.