djcaddress
1 Copper

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

Studio XPS 435MT Vista Home Premium / i7 processor / 6gb RAM / 2.67ghz / 360 W PSU

Radeon HD 4670 512mb

AVG free version / Heavy Adobe CS4 user (Photoshop) / Not a gamer or heavy video user

I have the same problem.  BSOD resulting from atikmpag.sys and dxgkrnl.sys.  I updated my BIOS driver to 1.1.4, which, as of now, is the latest available on Dell's website.  Here are my steps to date:

1. Debugged: found atikmpag.sys dxgkrnl.sys / bsod error x116 (VIDEO TDR FAILURE).  There has been one other bsod (page error).

2. Update Drivers:

(a) clean boot while updating ATI's driver (with and without Catalyst Control Center);

(b) updated BIOS to 1.1.4, and all other recommended updates on Dell;

(c) downloaded DriverMax to confirm latest drivers and performed recommended updates

3. GPU

(a) cleaned GPU (and all other internal components) with compressed air (removed fans to clean);

(b) left side panel off for several days to cool GPU: no improvement;

(c) tested GPU performance with CPU-Z: temperatures are fine

4. Tested memory

(a) memtest86: no errors found in 21 passes (around 26 hours);

(b) remove memory sticks one by one: blue screen on each stick / mobo slot

5. Ran internal Dell diagnostic utility: no errors found

6. Ran antivirus / anti-malware applications: nothing bad located

7. Replaced memory to 16g Crucial sticks (4x4).

This happened suddenly after three years of ownership without any issues.  Dust buildup was considerable, but very clean now.  I've read in forums that this problem persists even after OS reinstallations, GPU / PSU / MOBO / Memory replacement, and even switching to an Nvidia GPU—I'm not too motivated to take those steps if this is a problem that needs to be addressed by Dell or ATI. 


Please help.

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mUrZ
1 Copper

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

Yeah, nobody from Dell cared about addressing the problem. OS reinstall won't help and changing any other parts besides your video card is useless.

I ended up replacing the card with ASUS ATI HD6450 and the problem disappeared. It's sad because now I have a perfectly working video card sitting on my shelf which I cannot use only because someone else lacks providing support for their product. Oh well... Lesson learned.

Good luck!

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djcaddress
1 Copper

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

I'm inclined not to spend any more money to support Dell's dysfunctional product.  I know Apples are expensive, but I'm really impressed that they actually function for longer than three years.  Seems worth the extra money...

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mUrZ
1 Copper

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

Not a big fan of Apple. You pay the extra money for the brand and not necessarily for the quality.

The only valuable lesson learned here that it's actually better to buy separate parts from other reputable manufacturer brands rather than Dell. Other companies that sell motherboards have listened to the community and provided respective updates to fix the issue. They care about the products that they sell.

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djcaddress
1 Copper

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

I got some advice about DirectX 10 from SpeedStep (see above)—did you try to install DirectX 10?  I'm curious to know if that worked for you, and also if you tried that after or before the hot water cleaning. 

Any suggestions as to a good motherboard replacement?  Video card?  I use Photoshop heavily...

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speedstep
6 Thallium

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

If the gpu overheated and is now damaged a newer one will fix this.


ASUS EAH6670DIS1GD5 AMD Radeon HD 6670 1024MB GDDR5 PCIe 2.1 x16 Video Card

or

 HIS H775F1GD AMD Radeon HD 7750 1024MB GDDR5 PCIe 3.0 X16 Video Card

Newer Apples will have the 6XXX series or worse INTEL HD graphics.

The High end mac mini or even more expensive IMAC versions would have a 6XXX GPU.

Apple Mac mini MC816LL/A Desktop Computer
SKU: 742841
Buy new $799.99

Apple iMac MC309LL/A Desktop Computer
SKU: 500983
Buy new $1,199.99
Intel® Core i5 Quad Core Processor 2.5GHz

  • Mac OS X 10.7 Lion
  • 4GB DDR3-1333 SDRAM
  • 500GB 7,200RPM Hard Drive
  • 8x SuperDrive with 4x Double Layer Burning DVD±RW Drive
  • AMD Radeon HD 6750M
  • 10/100/1000 Network
  • 802.11n Wireless
  • Bluetooth 2.1+EDR
  • 21.5" LED-backlit Widescreen TFT Display

Dell's answer to this would be the high end XPS One 27. $1899

XPS One 27" — All-in-One (AIO) PC | Dell

XPS One 2710 XPS One 2710 Fast track 1322
OPERATING SYSTEM Windows® 7 Home Premium, 64Bit, English
PROCESSOR 3rd Generation Intel® Core™ i7-3770s processor (up to 3.90 GHz)
HARD DRIVE 2TB 7200RPM SATA 3.0Gb/s Hard Drive + 32GB Solid State
OPTICAL DRIVE Blu-ray Combo Drive (Reads BD and Writes to DVD/CD)
MONITOR Non-Touch 27" Full High Definition (2560x1440) WLED Display with Webcam
VIDEO CARD NVIDIA GeForce GT 640M 2GB GDDR5
WIRELESS Intel© Centrino© Advanced-N 6235, 2x2 agn + Bluetooth
KEYBOARD Dell KM713 WL KYBD and MSE English SIB
MOUSE Mouse included with Keyboard purchase
SOUND CARD Integrated 5.1 with WAVES MAXXAudio 4
TV TUNERS Hybrid Digital ATSC/QAM analog TV tuner Card
Network Card Integrated 10/1000 Ethernet
Documentation English/French Documentation
Adobe Reader Adobe® Acrobat® X Reader Multi-Language
Power Cord US Power Cord
Wireless Driver Dell SRV Software 6235
Ship Material Shipping Material, Direct,Non-touch
Additional Software Additional Software
Optical SW Win7 Home Premium, Professional and Ultimate - BD-Combo
Additional Settings Dell Offers More, Digital Delivery


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djcaddress
1 Copper

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

Thank you for the suggestions.  Any idea if there would be a noticeable difference between the two GPUs (6670 vs. 7750) in Photoshop?

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toolipan
1 Nickel

Re: Blue Screen error with atikmpag.sys in Windows Vista/7 x64

hi!!

i was just wondering if replacing video card  will fix this issue with the blue screen ? not sure what  i can do ?

im getting this

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: atikmpag.sys (0xFFFFFA6000D5F768)

Bugcheck code: 0x116 (0xFFFFFA80062B1010, 0xFFFFFA6000D5F768, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\atikmpag.sys

product: AMD driver

company: Advanced Micro Devices, Inc.

description: AMD multi-vendor Miniport Driver

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).

Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

any suggestions please?

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