Radeon HD 4670 512mb
AVG free version / Heavy Adobe CS4 user (Photoshop) / Not a gamer or heavy video user
I have the same problem. BSOD resulting from atikmpag.sys and dxgkrnl.sys. I updated my BIOS driver to 1.1.4, which, as of now, is the latest available on Dell's website. Here are my steps to date:
1. Debugged: found atikmpag.sys dxgkrnl.sys / bsod error x116 (VIDEO TDR FAILURE). There has been one other bsod (page error).
2. Update Drivers:
(a) clean boot while updating ATI's driver (with and without Catalyst Control Center);
(b) updated BIOS to 1.1.4, and all other recommended updates on Dell;
(c) downloaded DriverMax to confirm latest drivers and performed recommended updates
(a) cleaned GPU (and all other internal components) with compressed air (removed fans to clean);
(b) left side panel off for several days to cool GPU: no improvement;
(c) tested GPU performance with CPU-Z: temperatures are fine
4. Tested memory
(a) memtest86: no errors found in 21 passes (around 26 hours);
(b) remove memory sticks one by one: blue screen on each stick / mobo slot
5. Ran internal Dell diagnostic utility: no errors found
6. Ran antivirus / anti-malware applications: nothing bad located
7. Replaced memory to 16g Crucial sticks (4x4).
This happened suddenly after three years of ownership without any issues. Dust buildup was considerable, but very clean now. I've read in forums that this problem persists even after OS reinstallations, GPU / PSU / MOBO / Memory replacement, and even switching to an Nvidia GPU—I'm not too motivated to take those steps if this is a problem that needs to be addressed by Dell or ATI.
Yeah, nobody from Dell cared about addressing the problem. OS reinstall won't help and changing any other parts besides your video card is useless.
I ended up replacing the card with ASUS ATI HD6450 and the problem disappeared. It's sad because now I have a perfectly working video card sitting on my shelf which I cannot use only because someone else lacks providing support for their product. Oh well... Lesson learned.
I'm inclined not to spend any more money to support Dell's dysfunctional product. I know Apples are expensive, but I'm really impressed that they actually function for longer than three years. Seems worth the extra money...
Not a big fan of Apple. You pay the extra money for the brand and not necessarily for the quality.
The only valuable lesson learned here that it's actually better to buy separate parts from other reputable manufacturer brands rather than Dell. Other companies that sell motherboards have listened to the community and provided respective updates to fix the issue. They care about the products that they sell.
I got some advice about DirectX 10 from SpeedStep (see above)—did you try to install DirectX 10? I'm curious to know if that worked for you, and also if you tried that after or before the hot water cleaning.
Any suggestions as to a good motherboard replacement? Video card? I use Photoshop heavily...
If the gpu overheated and is now damaged a newer one will fix this.
Newer Apples will have the 6XXX series or worse INTEL HD graphics.
The High end mac mini or even more expensive IMAC versions would have a 6XXX GPU.
Apple Mac mini MC816LL/A Desktop Computer
Buy new $799.99
Apple iMac MC309LL/A Desktop Computer
Buy new $1,199.99
Intel® Core i5 Quad Core Processor 2.5GHz
Dell's answer to this would be the high end XPS One 27. $1899
|XPS One 2710||XPS One 2710 Fast track 1322|
|OPERATING SYSTEM||Windows® 7 Home Premium, 64Bit, English|
|PROCESSOR||3rd Generation Intel® Core™ i7-3770s processor (up to 3.90 GHz)|
|HARD DRIVE||2TB 7200RPM SATA 3.0Gb/s Hard Drive + 32GB Solid State|
|OPTICAL DRIVE||Blu-ray Combo Drive (Reads BD and Writes to DVD/CD)|
|MONITOR||Non-Touch 27" Full High Definition (2560x1440) WLED Display with Webcam|
|VIDEO CARD||NVIDIA GeForce GT 640M 2GB GDDR5|
|WIRELESS||Intel© Centrino© Advanced-N 6235, 2x2 agn + Bluetooth|
|KEYBOARD||Dell KM713 WL KYBD and MSE English SIB|
|MOUSE||Mouse included with Keyboard purchase|
|SOUND CARD||Integrated 5.1 with WAVES MAXXAudio 4|
|TV TUNERS||Hybrid Digital ATSC/QAM analog TV tuner Card|
|Network Card||Integrated 10/1000 Ethernet|
|Adobe Reader||Adobe® Acrobat® X Reader Multi-Language|
|Power Cord||US Power Cord|
|Wireless Driver||Dell SRV Software 6235|
|Ship Material||Shipping Material, Direct,Non-touch|
|Additional Software||Additional Software|
|Optical SW||Win7 Home Premium, Professional and Ultimate - BD-Combo|
|Additional Settings||Dell Offers More, Digital Delivery|
Thank you for the suggestions. Any idea if there would be a noticeable difference between the two GPUs (6670 vs. 7750) in Photoshop?
i was just wondering if replacing video card will fix this issue with the blue screen ? not sure what i can do ?
im getting this
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFFA6000D5F768)
Bugcheck code: 0x116 (0xFFFFFA80062B1010, 0xFFFFFA6000D5F768, 0x0, 0x2)
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
any suggestions please?