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shezz150
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Blue Screens, freezes and random restarts on my xps 8300

Hey all.

Im currently freaking out over my computers behavior of late. I think it started a week ago. I have windows 7 64 bit, dell xps 8300, dual screen monitor set up and it has been absolutely fine since i got it in i believe around 2011.

One day my computer froze twice after reaching desktop. Then it restarted it self before the official windows loading screen came up and another time before i reached log in screen. After another freeze, i then got a blue screen on the next load after reaching log in screen or something. Holding down the power button i turned it off, then it turns it self back on and enters the power button amber light flash 'sleep'. I turn it off again and leave it for a minute.

My next try i get to enter safe mode and i do a system restore point <ADMIN NOTE: Substitute character  removed as per TOU> 2 days back. The computer is fine for the next couple of days, but after shutting down i saw that windows updates were being applied.

After some time of being normal it begun the same horrible behavior i wrote about before. System restored again and decided to turn off auto windows updates so they haven't been installed. But this hasn't done anything since my computer is now doing the behavior AGAIN. Yesterday i got the amber light flashing again and later a blue screen about 'Page_Fault_In_Nonpaged_area' but after leaving the computer for a while i came back and it was fine for the whole night. 

Today i just got a blue screen about 'system_service_exception'.  There seems to be no trouble whilst in safe mode. Couple days ago i was able to use 'My Dell Support Center' and do a hardware check up which resulted in no problems found. I uninstalled the latest free superantispyware i got recently but that didnt do anything. I havnt installed any new hard ware into the tower. The only updated i can think of that i installed before this started happening was the new NVIDIA drive.

This is killing me. Any ideas? All help will be much appreciated.

Rhys.

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16 Replies
7- Gold

Re: Blue Screens, freezes and random restarts on my xps 8300

Hi again Rhys,

I'm going to suggest a systematic approach to solving your variety of problems. The first thing to do is grab your Dell drivers and utilities disc, boot to that, and run the Dell diagnostics. Although it takes some time, I suggest the full battery of tests to rule out major hardware problems, such as a hard drive failure. A failing hard drive can itself lead to a variety of blue screen errors.

If everything looks good (crossing our fingers), then I would back up your files and perform a restore of the factory hard drive image. That will clean out all the detritus that has accumulated since you bought your system. Following that, you'll need to update drivers, Windows, and your security software.

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shezz150
1 Nickel

Re: Blue Screens, freezes and random restarts on my xps 8300

I just completed a 4-5 hour full system scan in safe mode using Microsoft Safety Scanner that found and removed 7 infected items. Upon reboot, i have a significant boost in performance and not a single problem yet. I believe im in luck.

Cheers for the effort any way. Hopefully i shall not have to return.

Rhys.

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7- Gold

Re: Blue Screens, freezes and random restarts on my xps 8300

Ok, that's great to hear! Let's hope you've got this one sorted out.

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shezz150
1 Nickel

Re: Blue Screens, freezes and random restarts on my xps 8300

No go. 😞

i just got a couple emails saying that i violated terms of agreement because of bad language in my previous post? i havnt the slightest clue how they figured that out because for the life of me i cant remember swearing at all.

But any way, my virus scan was a fail and im back to the usual computer behavior. I shall note that i have 2 random local disks appearing in the My Computer window under 'Other:' Theres 2 local disks. (I:) and (K:) and they have blue question marks on them. never seen them before in my life. Also my McAfee real time scanner wont turn on, when i press the button something automatically turns it off. Possible virus problem by the looks of it.

When i last said my computer was fine, when shutting down it installed the latest windows updates that i kept from installing as previously said. So after they installed, the next day, being today, i got a freeze and a blue screen saying something about memory_management.

Would you recommend i be around for the dell diagnostics or can i leave it be for a day whilst i head off to Uni classes or work?

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7- Gold

Re: Blue Screens, freezes and random restarts on my xps 8300

Definitely time to reinstall. Then see how things behave. If you run the Dell factory restore, it'll be done in minutes.

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shezz150
1 Nickel

Re: Blue Screens, freezes and random restarts on my xps 8300

Ok i have restored my computer using the back up partition and it is now back to the way it was when i got it which was in June 2011. Before i did this, i did a boot to diagnostics and ran the thorough testing. All came out with green ticks.

So the first things that ive done is have mcaffee do all of its updates. The real time scanner is staying on now. I installed a bunch of windows updates last night before bed but didnt have time to do all of them. This morning i went into control panel, went to system and security and clicked the main windows updates title. Here, swearing ensued. The control panel froze, it was the only thing to freeze and it went white. Chrome and all else was working fine. Task manger said it was running and not in the state of ' not responding.' Tried clicking the X a couple of times to close it, then the whole computer froze like its usual, no blue screen though.

I swear windows updates are bringing this computer down. Im scared to touch it.

And is there an easy way to manage all of my devices driver updates or do i go through them al individually?

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shezz150
1 Nickel

Re: Blue Screens, freezes and random restarts on my xps 8300

That freeze seemed to have a been a one off. But trying to get into that windows updates part in the control panel doesnt load after various tries so i give up on trying to get in to it. But it has been updating automatically and ive installed over 100 windows updates with about 3-4 shut downs to finish their installation.

Ive always had a 64 bit system but im not sure the computers picking it up. In my nvidia control panel, i try to change the resolution to the usual 1920 x 1080 but it just keeps changing back to 1600 x 1200 which is the maximum i can select under display settings. Ive downloaded a suggested nvidia drive updates and am trying to install it but it sits on System Check / Checking system compatibility loading for 30 minutes. 64 bit iTunes wont install either.

ive successfully installed Google Chrome and Malwarebytes.

How can i tell whether the computer is at 32 or 64 bit?

Happy Easter by the way.

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shezz150
1 Nickel

Re: Blue Screens, freezes and random restarts on my xps 8300

Oh my god i think im finally back to normal. my last batch of windows updates allowed the latest nvidia drive to install.

Pressing the windows updates section in control panel is still a no go but i am never going to press it again!!!

My sanity is intact! I pray i shant have to return.

Happy Holidays.

Rhys.

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7- Gold

Re: Blue Screens, freezes and random restarts on my xps 8300

Excellent!

Happy Easter, Rhys!

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