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Blue screen. Can't figure out what is wrong. Please help.
I have a Dell XPS Gen 5 desktop computer with BIOS version A03 and every time I try to turn it on it gives me the blue screen before windows can even load. I have read multiple forums and tried everything I can to get it to work short of taking it in to a professional. The error message that it gives me is:
STOP: 0x0000007E (0xC0000005, 0x772D9000, 0xF789E504, 0xF789E200)
I can't even boot it in safe mode even though it says that's what I should do. Please help me figure out what to do.
osprey4
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July 18th, 2012 16:00
Hi Kvmess,
See if you can boot to the F12 partition and run the Dell diagnostics. This will rule out a RAM or hard drive problem.
If everything comes up clean, then I would perform a repair installation of XP.
Kvmess
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July 18th, 2012 17:00
Thanks for the advice, I ran the diagnostics and the results were
Drive 0: WDC WD1600JS-75MHB0 - Pass
Drive 1: No Device
Drive 2: No Device
Drive 3: No Device
Drive 4: HL-DT-STDVD-ROM GDR8163B - Diagnostics not supported
Drive 5: _NEC DVD+/-RW ND-3530A - Diagnostics not supported
Any ideas?
osprey4
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July 19th, 2012 06:00
Everything looks good there. The next step would be a repair installation of the operating system.