Blue screen of death on Dimension 4600 -- will not load Windows XP CD

My Dimension 4600 had been working well until I turned it on yesterday to a black screen telling me Windows had failed to load normally. I could try again in regular mode, try in safe mode, or with the last working settings. I've tried all options, but always I get the same blue screen of death, giving me a UNMOUNTABLE_BOOT_VOLUME error and ***STOP: 0x000000ED (0x82F91900, 0xC000009C, 0x00000000, 0x00000000. I have not recently installed any new hardware or software. I have up-to-date antivirus software. I did a search for solutions online and tried to boot from the original Windows XP + SP1a reinstallation CD but nothing happens--no matter which of my two CD/DVD drives I put the CD in I get the original black screen, which changes to the blue one if I attempt a restart. Does anyone have any information about why this might be happening or what I can do?

 

 

This is my father's business computer and while I have most of his records backed up on flashdrives there are a few speadsheets plus everything I've entered in the last 5 days which isn't backed up elsewhere, that I would REALLY like not to lose.

 

Thanks for the help,

~Amy

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14 Replies
3 Zinc

Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

You may be looking at a harddrive failure, or simply an issue with the boot configuration.

 

Have you changed the BIOS to try and boot from CD first, or use F12 during POST to get the onetime boot menu?

 

also see the bluescreen troubleshooting article (it does give suggestions for your situation), if you have Windows media center edition, you may have to disable the CD drive in the BIOS to boot from the Media Center DVD

 

Hope this helps

http://www.capitaltechmd.com

“It is amazing how much can be accomplished if no one cares who gets the credit.”
- John Wooden (1910- )

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Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

I have gotten into the BIOS and F12 menus, but I haven't been able to find clear instructions of what to do there and didn't want to make things worse by changing something I shouldn't. Do you mind letting me know or pointing me to an article that makes it clear exactly what setting to change?

 

Thanks for the article. I will scope it out now to see if any of its suggestions help.

 

Thanks for your help,

~Amy

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9 Rhodium

Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

liquidmotioninc

Before trying to load XP, run Dell diagnostic's extended test, read, write, verify, on the hard drive.

How to use Dell's Diagnostic Utility

Diagnostics can also, be run from the Drivers and Utilities Resource CD, see here

More information about resolving the 'UNMOUNTABLE_BOOT_VOLUME' error message, is here

Bev.


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3 Zinc

Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

In the F12 menu, select boot from "Onboard or USB CD ROM", with the disk in the top drive, it should show a black scree with "press any key to boot from CD". If it is there, that is good. but if you read it you are too late. as soon as you see that screen, press the SPACEBAR and it will boot from CD.

 

To change the boot order so that it will always try the CD drive (you still need to tap the spacebar to boot from CD) set the boot sequence to CD as per the manual

 

do read the article as well

http://www.capitaltechmd.com

“It is amazing how much can be accomplished if no one cares who gets the credit.”
- John Wooden (1910- )

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Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

Diagnostic test is being run as I type.

 

I went into the start-up menu and had it always try to boot only from the CD, but this failed--it tried, said it could not boot, and asked me if I wanted to retry or return to startup. Retry failed. I returned to startup, activated the other options (although moved CD-ROM to the top of the list) and then went to F12 to run diagnostic testing. That now seems to be finding a bunch of data errors--eek.

 

I will report once its finished.

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Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

Diagnostic told me there was no or blank media in the IE CD-ROM device. The unhelpful XP CD is still in there. I am (not) shocked.

 

Although I just put the diagnostic tools CD in there, hit retry, and the test seemed to continue.

 

Either my CD-ROM drives are useless, or the never before opened XP CD is, it seems?

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3 Zinc

Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

CD may be bad, what version of XP is it,

 

XP Home, Professional, media center Edition?

http://www.capitaltechmd.com

“It is amazing how much can be accomplished if no one cares who gets the credit.”
- John Wooden (1910- )

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Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

I was browsing around on this computer, turned back to the broken one, only to find it had completed the diagnostic test (I assume) and returned to the Main Menu. There are no results or anything. What am I supposed to do now?
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Re: Blue screen of death on Dimension 4600 -- will not load Windows XP CD

XP Home Edition, including service pack 1

 

The laptop I'm currrently on has a similar installation disk--XP home with service pack 1, although because its a compaq the outside of the disk looked different. I only tried in one of the drives, but it didn't recognize it either.

 

I really think the computer is unable to recognize the CD drives.

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