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CD EXPLODED!!!
what happened? I was installing a game beautifully, when the cd suddenly stopped. i thought this was weird so i opened the drive and the cd was dissintegrated! i'm about in tears. i saved up a lot of money for this system...and this happens. the cd was not cracked. what can i do? how can support help me with this? if i get a non-dell technician to help me does the warranty automatically expire? i've had this sytem for 3 days!!!!!!!
there are still some pieces of the cd i cannot remove. i desperatily need help. i thought this was the ultimate way of not getting too many computer problems...gettin this.
DELL-Chris M
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54.2K Posts
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May 26th, 2008 16:00
Please provide me with the following information in a private message so I can fix this. I can only send out a technician to replace the drive. I cannot replace the game CD. You will have to return the game CD and box to where you purchased it -
Name:
Shipping address:
Phone:
Service tag number:
Reason:
CMB
181 Posts
0
May 26th, 2008 16:00
wow, the cd must have been spinning pretty fast for that to happen. Call tech support and see if they can replace it. It would be a long shot but I would try to make them repllace the game CD too.
tolstoy143
209 Posts
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May 26th, 2008 21:00
xps630kid
14 Posts
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May 27th, 2008 12:00
blundin
17 Posts
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May 27th, 2008 14:00
Dwindle
28 Posts
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May 27th, 2008 15:00
What game was it?
XPS 720 Red
Intel Core2 Q6600 2.4ghz
Vista Home Premium
2GB Corsair Dominator 1066mhz
GeForce 8800gtx 768mb
ForceWare 169.25
Dell Ultrasharp 1907FP
320gb SATA
SB XFI Xtreme
16x DVD Dual Layer(+/-RW)
tolstoy143
209 Posts
0
May 27th, 2008 16:00
xps630kid
14 Posts
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May 27th, 2008 18:00
TurboShane
148 Posts
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May 27th, 2008 21:00
sollman
27 Posts
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May 28th, 2008 00:00
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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May 28th, 2008 03:00
I escalated this to my EURO brethren.
xps630kid
14 Posts
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May 28th, 2008 13:00
wow, i must be really unlucky then to have got these results. the game was Lock On it's a fighter plane simulator..maybe it was built badly i guess. anyway i'm on phone with italy dell support let's see what they can do.
RonboH
1 Message
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April 21st, 2009 09:00
Just today a cd exploded inside my dell at work. It was a desk top computer. If the myth busters found this phenomenon to be a myth, they were wrong. Did your cd get mailed to you from somewhere?
ConesE
131 Posts
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April 21st, 2009 10:00
While MythBusters is entertaining, I wonder about the scientific value of some of their experiments. However, I'd still suspect a faulty CD if one comes apart in a drive.