forjonny
3 Argentum

Can't find Video drivers for Optiplex 790 SFF.

Tried all the drivers from Dell's website. 3 of them were AMD and 1 of them were Intel HD Graphics. 1 of them was right from Intel's website that did not work. With every driver I can't change resolution because it is grayed out and the display is all squished up skinny like. Am using the standard vga adapter. With this driver I can't see the memory used for the adapter and it will only do Photos as a screensaver. Why isn't there a right driver for this desktop.

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11 Replies
Mary G
7 Thorium

RE: Can't find Video drivers for Optiplex 790 SFF.

Try Device Manager and see what video you have. The standard on your model was Intel Integrated Video. The AMD drivers are for a separate video card not integrated video. The driver on Intel site is not the same. Dell customizes the Intel drivers for the motherboard on your computer. Use Dell's driver if you have the standard video.

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rdunnill
6 Indium

RE: Can't find Video drivers for Optiplex 790 SFF.

Which OS version?

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forjonny
3 Argentum

RE: Can't find Video drivers for Optiplex 790 SFF.

I have Windows 10. I have tried the Intel driver from Dells website. I also went to Intel and try those for my device. I also let Windows look load that device. I tried 3 AMDs too. All of them gave me a skinny screen, no resolution change(grayed out) and the computer not responding well. It did tell me what what my video memory was. I uninstalled each one that loaded skinny and the desktop resolution worked fine and could change the resolution but did not get the info on video memory and could not run screen savers except for photo screen saver. Am I repeating myself? Yes I am. So so far this information that I am getting from you will not work. I have been doing computers since 1999 and am no newby.

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robert p
7 Gold

RE: Can't find Video drivers for Optiplex 790 SFF.

Hi forjonny,

Thanks for posting.

Unfortunately this model is not supported with Windows 10.  Some users have been able to get it to work, but Dell does not support this.  Here is their experience:http://dell.to/2wR3Gsv

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speedstep
8 Krypton

RE: Can't find Video drivers for Optiplex 790 SFF.

Latest 2017 BIOS IS HIGHLY RECOMMENDED.  FYI WT64A = 10

 

Description Supported OS Download
Intel Management Engine 7.1 Components Installer
This package provides the Intel Management Engine 7.1 Components Installer and is supported on the Precision, OptiPlex and Latitude models that are running the following Windows Operating Systems: XP, Windows 7, Windows 8 and Windows 10.More details
Windows 7 32-bit
Windows 7 64-bit
Windows XP x64
Windows 8 32-bit
Windows 8 64-bit
Windows XP
WT64A
WT32A
Intel Management Engine Interface Driver
This package provides the Intel Unified AMT 7 Management Interface Driver and is supported on the Latitude, OptiPlex and Precision models that are running the following Windows Operating Systems: XP, Vista, Windows 7 and Windows 8.More details
Windows 7 32-bit
Windows XP
Windows 8 64-bit
Windows Vista 32-bit
Windows XP x64
Windows Vista 64-bit
Windows 7 64-bit
Windows 8 32-bit

 

Description Download
Dell Optiplex 790 System BIOS
This package provides the BIOS update for Dell OptiPlex 790 running in the following Operating Systems: Windows and DOS.More details

 

After five years of active service, the ATI Radeon™ HD 4000, ATI Radeon™ HD 3000, and ATI Radeon™ HD 2000 Series products reached peak performance optimization on October 15, 2013, and were transitioned to a legacy support lifecycle. No additional driver releases are planned for these products.

Older WDDM drivers require other parts to be installed.  Including but not limited to Directx 9 and 10 patch from June 2010, as well as DOT NET 2.0 3.5 features and legacy direct play. 

https://www.microsoft.com/en-us/download/details.aspx?id=8109

You download the file and put into a folder to extract.  Then run DXSETUP.EXE as administrator.

Chipset Drivers are also required for OLDER systems.

 

Most of the older Radeon HD series as well as a few of the R5 series are now legacy.  This means the auto detect feature in 10 and from AMD WILL NEVER WORK for these older cards. 

Dotnet and Legacy Direct play is added back Via control panel, Add features to windows, you make the check boxes a check not a black square.   YOU MUST BE ONLINE to do this because it will download the features from windows update.

in control panel, all control panel items,  programs and features.

1. Right click Start
2. Click Programs and Features
3. Click Turn Windows features on or off
4. Make sure there is a check in Legacy Components
5. Click the + to expand
6. Check the box for DirectPlay

7. Do the same for DOTNET 2.0 3.0

There are also admin command line ways to do this

dism /image:C:\ /enable-feature /FeatureName:"DirectPlay"

CCC  Catylyst Control Center is a DOTNET application which is why 2.0 and 3.5 must be installed BEFORE trying to install the legacy video driver for HD 1000, 2000, 3000, 4000,  series.

http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2064

Radeon HD 5000, 6000, 7000, 8000, R5 series is ALSO legacy.

http://support.amd.com/en-us/kb-articles/Pages/Software-Support-Legacy-Graphics.aspx

Applicable Products:

  • AMD Radeon™ R5 235X, Radeon™ R5 235, Radeon R5™ 230, Radeon™​ R5 220 Series Graphics
  • AMD Radeon™ HD 8470, Radeon™ HD 8350, Radeon™​ HD 8000 (D/G variants) Series Graphics​
  • AMD Radeon™ HD 7000 – HD 7600 (including A/D/G/M variants) Series Graphics
  • AMD Radeon™ HD 6000 (including A/D/G/M variants) Series Graphics
  • AMD Radeon™ HD 5000 (including M variant) Series Graphics

Applicable Operating Systems:

  • Windows® 10 (32 & 64-bit versions)
  • Windows® 8.1 (32 & 64-bit versions)
  • Windows® 7 (32 & 64-bit versions)

 

Description Supported OS Download
AMD Radeon HD8490,Radeon R5 240,Radeon R5-340X
This package provides AMD Radeon HD8490,Radeon R5 240,Radeon R5-340X Driver and is supported on OptiPlex XE2 platform running the following Operating Systems: Windows 7,Windows 8.1,Windows10.More details
WB64A
Windows 7 32-bit
Windows 7 64-bit
WT64A
Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet)
This package provides Intel HD, HD 2000/2500/3000/4000 Graphics Driver to support Latitude, Precision and OptiPlex models that are running Windows 7 (32-bit) and Windows 8 (32-bit).More details
Windows 8 32-bit
Windows 7 32-bit
Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet)
This package provides Intel HD, HD 2000/2500/3000/4000 Graphics Driver to support Latitude, Precision and OptiPlex models that are running Windows 7 (64-bit) and Windows 8 (64-bit).More details
Windows 7 64-bit
Windows 8 64-bit

Several CHIPSET drivers

Description Supported OS Download
NEC USB 3.0 Driver
This package provides the NEC USB 3.0 Driver and is supported on OptiPlex, Precision and Latitude models that are running the following Windows Operating Systems: XP, Vista (32/64-bit) and Windows 7 (32/64-bit).More details
Windows Vista 64-bit
Windows Vista 32-bit
Windows 7 32-bit
Windows XP x64
Windows XP
Windows 7 64-bit

Intel Chipset Driver
This package provides the Intel Chipset Driver and is supported on OptiPlex, Latitude and Precision models that are running the following Windows Operating Systems: XP, Vista (32/64-bit) and Windows 7 (32/64-bit).More details

 


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forjonny
3 Argentum

RE: Can't find Video drivers for Optiplex 790 SFF.

I'm sorry, I have Windows 7 Ultimate on this Optiplex machine not 10. I was thinking about a Latitude that I am working on is all.

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forjonny
3 Argentum

RE: Can't find Video drivers for Optiplex 790 SFF.

Yep, I got all those drivers. Just that the Intel display drivers are not working like they should. Tried the older version of the driver as well. So I loaded the stupid drivers what 6 times now.

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forjonny
3 Argentum

RE: Can't find Video drivers for Optiplex 790 SFF.

Tried the Dell System Detect and when I download and run it I get this msg: Cannot start application. Cannot continue. The application is improperly formatted. Contact the application vendor for assistance.

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speedstep
8 Krypton

RE: Can't find Video drivers for Optiplex 790 SFF.

Latest Bios Applies to Windows Vista , 7 ,8, 10

CHIPSET Drivers Apply to VISTA , 7, 8, 10

I do not think you have installed Chipset or DXSETUP  or INTEL ME or or or or.

ALL CHIPSET DRIVERS ARE REQUIRED.

DirectX 9 and 10 June 2010 is STILL Required for Windows 7 , 8, 8.1, 10.
Dell system detect and AMD detect and any other detect is Not working and Never working EVER again.
Request Denied.  End of transmission.  Windows 7 is EOL EOS.  Windows 7 SP1 is fast approaching EOL EOS.

Legacy Status still applies as well as the Control Panel Add features back to windows and the Legacy direct play and the DOTNET.   In the case of Windows 7 however you can download a standalone installer for DOTNET 4.7

The Microsoft .NET Framework 4.7 is a highly compatible and in-place update to the Microsoft .NET Framework 4, 4.5, 4.5.1, 4.5.2, 4.6, 4.6.1, and 4.6.2.  
https://support.microsoft.com/en-us/help/3186497/

Once All chipset drivers, USB3 drivers and Directx June 2010 and DOTNET 4.7 are installed you have to download 6,573 other updates over 237 reboots over the next 8 weeks.  This is NOT going to be a 35 minute install.

  1. Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update.
  2. In the left pane, click View update history.
    http://windows.microsoft.com/en-US/windows7/See-which-Windows-updates-are-installed
  3. Find an update for Windows that has failed to install, and then double-click the update to view more information.
    Updates that have failed to install will display Failed under Status, next to the update name.
  4. In the Windows Update dialog box, next to Error details, review the error code for the failed update.

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
http://support.microsoft.com/kb/2509997

Automatically diagnose and fix common problems with Windows Update
http://support.microsoft.com/mats/windows_update/

Troubleshoot problems with installing updates
http://windows.microsoft.com/en-US/windows7/Troubleshoot-problems-with-installing-updates

Open the Windows Update troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

No warranties or guarantees.  YMMV


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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