dperry112
2 Iron

Card Reader XPS 8700

I have replaced the card driver and cable for this system and reinstalled the software. Still does not work. The only place I can find in the Device Manager that mentions the card driver is under the USB connections. I would appreciate if someone with a working driver could tell me if there is another Realtek entry.

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14 Replies

RE: Card Reader XPS 8700

Hi, 

Thanks for reaching out to us.

Please uninstall all the USB Root Hub including the Realtek and reinstall again. 

Please PM us the system tag# and the part number of card reader that's replaced.

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
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dperry112
2 Iron

RE: Card Reader XPS 8700

  Dell ASSY CRD CTL MCR 19-1 8700, NHG51

After reinstalling the driver it works though the drive icons only appear when a SD or CF cars is placed in the slot. It used to work with drive letters and icons appearing in the Windows Explorer window.

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RE: Card Reader XPS 8700

Nice to hear from you.

Please find the link below

http://answers.microsoft.com/en-us/windows/forum/windows_7-files/drive-letter-assignment-problem/267...

hope this helps.

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
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RE: Card Reader XPS 8700

Hi,
How is it going on with the card reader?

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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dperry112
2 Iron

RE: Card Reader XPS 8700

It works fine but I have not been able to "unhide" the empty drives.  The icon appears when a card is put in.  This just is not the way it used to work.

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RE: Card Reader XPS 8700

Hi, 

Can you please send us the screenshot of disk management window. 

  1. Open Computer Management by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Computer Management. ...
  2. In the left pane, under Storage, click Disk Management.

Once you are in this windows take a screenshot of all the partitions and send us.

Until and unless a drive letter is allocated in this window, the card reader will not show up in windows explorer when its empty.

Regards

Hema

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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dperry112
2 Iron

RE: Card Reader XPS 8700

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RE: Card Reader XPS 8700

Hi,

As suggested in earlier post by a link on how to manually assign a drive letter . Please follow the steps and assign the drive letter. When you put in the memory card look for the drive letter, remove the card, go to disk management and assign that drive letter manually.

Unless its done manually the drive will not showup if empty.

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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dperry112
2 Iron

RE: Card Reader XPS 8700

I went ahead and manually assigned a new drive letter for the SD card. When I eject the card, the drive disappears off the disk management screen and Windows explorer.

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