cd60
2 Iron

Computer Shuting Down With Blue Screen

My computer has suddenly started shutting down and restarting several times a day to a blue screen with a full screen of text that I don't have time to read because it restarts so fast. Anyone have a similar problem or know what's going on?

 

Thanks! 

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13 Replies
stefanrp97
3 Silver

Re: Computer Shuting Down With Blue Screen

I'm going to assume you have Vista.

Right-click on Computer in the Start menu and select Properties. On the left side, click on advanced options and on one of those tabs, you will see a checkbox for automatically restarting after system failure. Uncheck the box and click ok. Next time it has the blue screen it should stay there so you can write down the info and POST it here. We will need the STOP error code and any file names listed below that. Smiley Happy

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cd60
2 Iron

Re: Computer Shuting Down With Blue Screen

Thanks for the reply. I did what you said and now I'm just waiting.
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cd60
2 Iron

Re: Computer Shuting Down With Blue Screen

So it happened again and it said:

 

Driver_Power_State_Failure

 

Collecting Data For Crash Dump

Initializing disk For Crash Dump

Beginning Dump Of Pysical Memory

Dumping Physical Memory to Disk 100

Physical Memory Dump Complete

 

 

Any ideas?

 

Thanks!

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Davet50
5 Iridium

Re: Computer Shuting Down With Blue Screen

There was no numeric code listed either?

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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cd60
2 Iron

Re: Computer Shuting Down With Blue Screen

Sorry it took so long I had to wait for it to happen again, here's what numbers said:

 

Technical Info

Stop:0X000000pF (0X0000000000000003,0XFFFFFA80093FF050,0XFFFFFA80093FB790,0XFFFFFA8007451AF0)

 

Hope that answer's the questions you needed and again thanks for the help!

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cd60
2 Iron

Re: Computer Shuting Down With Blue Screen

Anyone?
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MoneyGuyBK
5 Rhenium

Re: Computer Shuting Down With Blue Screen

Searching for 0XPF brings up nothing:

http://www.google.com/search?hl=en&q=0XpF&btnG=Search

 

Above Google search suggest 0XBF error..... you might want to read up on for clues:

http://www.google.com/search?hl=en&q=0xbf&btnG=Search

 

Also consult:

http://www.google.com/search?hl=en&q=Driver_Power_State_Failure&btnG=Search

 

 

 

 

 

Peace

 

 

Message Edited by MoneyGuyBK on 07-27-2008 12:38 PM
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WyrdForge
1 Copper

Re: Computer Shuting Down With Blue Screen

CD60, I'm having similar problems with my two XPS720 machines as well.  I suspect, though, that you got the stop error wrong: 0x000000pf is invalid, all characters ought to be in the range 0-f (being hexadecimal).

 

I'm getting a few repeating stop errors: EA, 8E, 7F are the main ones.  One of my two machines (purchased at the same time) started acting up two weeks after receiving.  The most common error description I get is nv4_disp or nv4_disp.dll, pointing to something wrong with the video card.  It seems to me that high graphic demand triggers the blue screen, and the machine has to have been on for some time.  Three things that make it go haywire: any of the hi-res screen savers (Aquarium, Da Vinci, Nature), the Guru3D Video Stability Test running for hours (http://freestone-group.com), and Dell's PC Checkup (2D-3D Video Fixed Transformation & Lighting Test).

 

The other machine fares a bit better, but has lately developed similar issues.  BSOD once a day or so, and is disturbingly increasing.  I've uninstalled the nVidia driver (and reverted to lower res 1024x768, which is not the best) to see if not demanding too much of the video card might point to something useful. 

 

I've been dealing with tech support for what seems like forever.  Tech support seems to think that it's a driver issue, but nevertheless has so far changed the video card, RAM, and mobo.  I had to clean re-install Windows because of my blunderings.  It's working so far, but I haven't fully tested it.  I'm not convinced yet that it's not a hardware failure or compatibility issue.

 

CD60, my advice is this: keep working with support, eventually they'll replace all the components.  If that still doesn't fix it, they have a bigger problem on their hands because it seems many people with XPS720s have this issue.  In the meantime, try out the Video Stability Test, leave a hi-res screen saver running at all times, and record everything you do to the machine including any details of tech support calls (you may need to have supporting evidence, if it comes to that).

 

WyrdForge

 

--------------------

DELL XPS720 Red
E6600 Core2 Quad  2.4GHz
XP Media Center 2005
2GB Corsair DDR2 RAM
1TB x 2 (Raid1) Hitachi DeskStar 7K1000
Dual DVD+/-RW DVD/CD-RW
nVidia GeForce 8800GTX 768MB
SB X-Fi
FPS SP2208WFP

 

---------------------

 

I'm not a well-adjusted person, but I role play one in D&D

 

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cd60
2 Iron

Re: Computer Shuting Down With Blue Screen

Thanks for the info. I don't think it's a lack of graphics capacity because I have two 8800GT's in SLI but some of your other points make sense. And believe me I intend on hounding Dell until until something gets done.

 

Thanks for the help and advice it's much appreciated!

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