Concerning the Vista 64bit operating system

[dcgtls]

hbk123,

Is your system still under warranty? If not that is why they keep saying no. I was only able to get my copies here in the USA for my systems that are still in warranty.

[hbk123]

yes i got 3 years of warrenty left, i just checked my processor and it is 64bit compatible but Tech Support are saying no and they kepping on that we cannot send for the above and they wont support me ,really such a large company like Dell and they cant hand over one disc, what is furthur shocking is that all the oher major companies support 64bit and Dell dosent want anything to do with it. 

Am i just one really unlucky customer? Any help would be much appreciated!

Thx

Billybigfoot: he told me he can only do America.

Message Edited by hbk123 on 09-03-2008 08:21 AM

[dcgtls]

This is reminding me of the mess with trying to get the second drive install kit for the 1720 earlier this year. It was hit and miss and the kit was not offered as free but instead it was people trying to buy them from Dell. Dell does have major problems with internal communications. I am going to go out on a limb and say it is because of all of the outsourcing.

[ge9600]

 I have installed 64bit vista on my Dell XPS gen 3.  No driver issue. Running faster than 32bit

Dell XPS Generation 3 800MHz FSB
Intel P4 560 3.6ghz  650 3.4ghz

4GB DDR2-SDRAM/ 533MHz
GeForce 9600GT SONIC 512MB 256-bit GDDR3 PCI Express 2.0 x16 HDCP

Creative Sound Blaster X-FI Platinum FATAL1TY Champion Series

Logitec Z5500 speakers

Software :Nero8/Norton 360 V2

[ge9600]

Just an update of Vista 64bit on XPS gen 3.  Although i have 4g ram, The os still uses 3+ G memory, this is due to limiation of XPS gen 3 motherboard which uses Intel® 925X Express Chipset.  Please read the article from microsoft which may be helpful for xps gen 3 people.

http://support.microsoft.com/kb/929605/en-us

Although Bios and my computer properties (sp1) list 4Gig memory, task manager still shows my  memory as 3+ G only due memory remapping issues.  May be this is how my 64bit installation went fine with 4g on the slot!!!

I'm  bit disappointed as my upgrade from 32->64bit is not worth except i have learned few things!!

Anybody having work around please let me know.

Message Edited by ge9600 on 09-04-2008 02:23 PM

[mysonic]

i'm in malaysia.. is it applicable also. i'm also having xps 420.. maxed out 4gb.. planning to upgrade to 8gb.. alot of VMWare running on my pc.

[Banwell]

Yep I am in the UK and tried to request this yesterday. XPS tech support said the policy applies in US only. But from what I have read here its worldwide.

So I'll be raising this again with them today.

Wish me luck,

BTW I have 720 xps air cooled machine purchased in March this year with 32 bit vista.

[DTclown]

Chris_M  I just sent my request for a disk for my recently purchased 630i.  Thank you for your assistance.