steflpPGST
1 Copper

DELL 7020 With ssd disk and problem with usb

Hello, 

Since I use my PC-DELL 7020 computer with SSD disk , I ve several problems with usb 

My keyboard, my mouse , and all my usb port aren't ok ...

My OS : Seven 64 bits 

Can someone help me . 

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8 Replies
Moderator
Moderator

RE: DELL 7020 With ssd disk and problem with usb

Translate that error into English.



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#IWork4Dell
Technical Support (Desktops, Monitors, Laptops)
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steflpPGST
1 Copper

RE: DELL 7020 With ssd disk and problem with usb

My post is in english sorry for the screenshot  but  Im in France 

I ve no time to install Win7 in english 

But with Google Translate you can understande the message no  ?

if not , it s a problem with chipset intel on 7020 with Disk SSD, My keyboard an my mouse is not detect during boot since  2mn 

I heard the usb sound .... 

I m trying this  : 

www.dell.com/.../SLN295271

Best regards

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Moderator
Moderator

RE: DELL 7020 With ssd disk and problem with usb

I see five chipset drivers. Maybe try installing the other four first, then the one that you attempted last. Also ask the guys on the OS board.



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steflpPGST
1 Copper

RE: DELL 7020 With ssd disk and problem with usb

Hello

Im back with my problem and I m trying to explain my problems (in my poor english)

I use  Optiplex 7020 with SSD disk

I use the factory image from DELL ( I dont install Windows 7 64 bits SP1 with dell 's DVD)

The first time I boot , I exexute Windows Update ( about 700Mo of KB)

After I reboot , I execute another time Windows Update  , another update

After I reboot , I execute Dell Command Update , I found 4 drivers from  DELL , I update

After I reboot, I execute an antoher time  Windows Update AND Dell Command Update

After all this my computer is up to date from Windows and DELL.

I boot , and during 2minutes   When My Desktop come up , the mouse and Keyboard dont WORK .

Another thing : 

My computer is power off , I plug aUSB key  

I start my computer

Since  3 minutes my usb key isNOT detected.

( If I reboot before 3mn , I have a pretty BSOD)

(Only mouse, keyboard and usb key !)

With dell suport on phone I  ve changed 3 things in bios config  :  

Cstate, Deep sleep control, block sleep

I hope someone can help me  ! 

(Sorry the text is in french because my  I m in France)

An another screenshot : 

(sorry for the french screenshot)

Ok 

Update  : I try this too : http://www.dell.com/support/article/us/en/19/SLN115082/EN

but not resolve mys problems ....

After  22 hours  testing 

(sorry the screen is in french I'm in france)

The screenshot for usb port use  :

I use only usb keyboard DELL and usb dell mouse connected in rear and under network

Best regards

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jeff.calderone
1 Copper

RE: DELL 7020 With ssd disk and problem with usb

I have the same computer and have the main SATA hard drive as a secondary drive for back up.  I have been having issues with the USB wireless adaptor causing the Internet to go down.  (Wireless only.)  With Apple Airport Extremes in extended mode. 

I used a splitter for the power cables and added an SATA cable to the Motherboard for the SSD drive.  I am going to try and disconnect the power cable to the original SATA drive and leave the SSD drive as the main C: drive. 

Logic is that the power adaptor might not have enough juice to power 2 hard drives and USB ports.  I would try this and see if it fixes your problem.  I will see if this fixes my issues with the USP ports and keep you posted.

If you have the same configuration I would disconnect the 2nd SATA drive and see if that fixes your problem.  If so a new power supply might fix the issue with additional power cables.

steflpPGST
1 Copper

RE: DELL 7020 With ssd disk and problem with usb

Hello, The problem is resolved !

the probem was around USB and audio and video .

there was a problem with intel video driver , You mst upgrade to the last version and after see in regedit if this

Driver 10.18.10.3412_A11

KeepAudioHwEnableInDT=1 (9 times)

Best regards

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jeff.calderone
1 Copper

RE: DELL 7020 With ssd disk and problem with usb

I see they have an updated driver.  Going to test it out and see if my USB issues are resolved.

Version 10.18.14.4170,A16

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loosus
6 Indium

RE: DELL 7020 With ssd disk and problem with usb

Jeff, did the video driver resolve your issue?

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