I've tried everything I can think of and have read many suggestions and watched videos (on a different pc) to sort out the problem. I can't even get the pc to go into Safe Mode, it just reboots.
Thanks for posting.
Here is some information you may find helpful for getting to Safe Mode in Windows 10: http://dell.to/2oIeVRs
Thanks for the reply. I've tried going into safe mode from the BSOD ( blue screen of death) by following all of the steps. When I press 4 or F4 it restarts and takes me right back to the beginning. I've pretty much tried every option I can think of that has to do with this issue. My pc is a little over 4 months old and I'm pretty disappointed that I'm having to deal with this problem.