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PCPROFFSEN
1 Nickel

DELL VOSTRO 270 dead and not found by Service Tag

This is a DELL VOSTRO 270

Searcing by servicetag 9S***V1, its not found.
It also have a Express Service tag 2133***4221
None of this is helping me.

Spoke to a technician on DELL, he said thats wierd...
He could not explain it.
And he could not find it by service tag.

Anyway, the problem has escalated.
At first, the PC started to give bluescrens.
Didnt matter if I reinstalled Windows (10)
Then suddenly the screen went totally black on boot.
The fans and lamps worked , but nothing at all on the screen.

Then I tried to reset Bios.
After that its totally dead, nothing happens when hitting start button.

I would like a service manual, need to see what the jumpers for Bios is doing.

I removed HDD, DVD, RAM and tried, still nothing.

I tested the PSU, its OK

What can I do now ?


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6 Replies
Community Manager
Community Manager

RE: DELL VOSTRO 270 dead and not found by Service Tag

Hi PCPROFFSEN,

Thanks for posting.

Posting your service tag is a violation of the Terms of Service and can allow others access to your private information.  You may wish to remove that from your post.

Your account can also be located by providing your phone number or email address, so not sure why the technician was unable to assist you.

Prior to calling tech support, were you able to run the diagnostics? http://dell.to/2opZzQp

If you are still under warranty, please contact tech support in your country for assistance resolving your issue.  If not, then you would need to contact the Dell Out of Warranty department, or a local computer repar shop for assistance. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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PCPROFFSEN
1 Nickel

RE: DELL VOSTRO 270 dead and not found by Service Tag

Posting your service tag is a violation of the Terms of Service and can allow others access to your private information.  You may wish to remove that from your post.

- I changed that

Your account can also be located by providing your phone number or email address, so not sure why the technician was unable to assist you.

- Im not the first buyer uf this PC, and I can not contact that person that is.

Prior to calling tech support, were you able to run the diagnostics?

- How could I if its nothing on screen or a dead PC?

If you are still under warranty, please contact tech support in your country for assistance resolving your issue.  If not, then you would need to contact the Dell Out of Warranty department, or a local computer repar shop for assistance.

- No warranty

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PCPROFFSEN
1 Nickel

RE: DELL VOSTRO 270 dead and not found by Service Tag

Where can I get a service manual for the motherboard ?

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Community Manager
Community Manager

RE: DELL VOSTRO 270 dead and not found by Service Tag

Apologies, but there is no service manual available for the motherboard, as it is proprietary. You will have to purchase another motherboard either from Dell Spare parts or the internet.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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RoHe
6 Thallium

RE: DELL VOSTRO 270 dead and not found by Service Tag

If you use a power strip or surge protector, remove those and connect PC directly to a known working outlet.

Is the Power LED on rear of the PC on or off when plugged directly into the wall outlet?

You can try this:

Power off and unplug cord from both rear of PC and from the wall

Press/hold power button on front of PC for ~30 sec

If you have it, move the voltage selector switch back and forth a few times. Make absolutely CERTAIN PC is unplugged first and that you reset the switch to the correct voltage again before going any further.

Reconnect power cord to rear of PC

Plug cord into working outlet and see if it boots now

If still not working and Power LED on rear of PC is off, then it's possible the power supply failed.

Ron

   Forum Member since 2004
   I am not a Dell employee

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PCPROFFSEN
1 Nickel

RE: DELL VOSTRO 270 dead and not found by Service Tag

The Power Supply did not fail. I tested it usinga a Power suppy tester.

http://i.imgur.com/T1eETRf.jpg

All values was ok

So its something else that is wrong.

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