A listing for the latest BIOS Update for the Dimension E520, DM061-020302.EXE, Version 2.3.2, dated 25 April 2007 has been posted for 4 days now, but when trying to download it you're only taken to a blank page.
I have a new unit which I have to deliver by late this evening, and I sure would appreciate someone from Dell Tech Support getting the thing put up there in an expeditious manner, or else revealing where on the Dell Website it might be found.
It makes no sense to post an important BIOS update (labeled as "recommended" if I remember correctly) and then not allow the customers access to it.
Time is of the essence here.
Message Edited by Travis_Lloyd on 04-28-200703:53 AM
Message Edited by Travis_Lloyd on 04-28-200703:54 AM
Well it is pretty obvious that all the latest files are not uploaded into the ftp server or someone deleted it from the server. It might be some Dell April Joke, what i can say is nowadays Dell has lost it touch. The person who suppose to upload the files might be MIA as well or someone lost the password to the FTP server, so many reason and so many days delay.
I think whoever put the files together messed up.. The one I downloaded for my E521 wouldn't run, And when I went to download it again (in case I had just gotten a bum transfer) it was gone from the server. But, since I had the floppy drive connected to the rig, I did install the 1.1.4 update.
We'll see how long it takes for them to fix the files and put them back up for us. I'm not holding my breath tho..
Okay, there's obviously a GOOF on the loose around here somewhere.
Perhaps we could believe (assuming we were avid Twilight Zone fans) that something like this could "accidentally" happen for a day or two, but this has now gotten far beyond the absurd.
There is simply no excuse for posting a BIOS update for one (or more) of Dell's newest and most popular computers and then having the link go to a dead end for days.
Now, if there was truly a problem with the file (a possibility I suppose, but an inexcusable one considering that advance testing of such things is a strict prerequisite long before it would be put up on the Website) then why the Devil has someone left the link up on the Downloads Section for all this time?
Such a thing far exceeds the definition of gross incompetence.
At the very least someone from Dell could have posted some kind of a (hopefully plausible) explanation up here, since there're obviously many, many customers trying to update the BIOS on their computers, as suggested by Dell themselves.
So come on and get with the program Dell Mods, and roll-out some information (or better still, perhaps even the file we're trying desperately to download); where is the much-ballyhooed "new & improved" Dell Customer Service Initiative we've heard so much about lately?
It does not appear to be in evidence here...
Message Edited by Travis_Lloyd on 04-28-200704:28 AM
I think this is a point of TQM Total Quality Management, how to deal with customers. I see a lot of space for improvement for TQM.
To post a bios which don't work is bad, but leave it on web without information is much worse. I use an ATI graphic adapter and have some "special" experience as an Linux user. Here I could say only: welcome to the club.
I recommend for both firms: http://www.efqm.org/ or http://www.iso9001.qmb.info/