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662
DVD will not read then disappears from my computer and device manager
Hi I have tried many things and I still have a problem
Dell XPS 8910
Hitachi HL-DT-ST DVD+-RW GU90N
I can see the drive letter E of my DVD
But when I open the tray and put in another CD-R it just disappears from My PC and device manager
Very odd ?
DELL-Lijo J
532 Posts
0
January 4th, 2017 02:00
Hi Mike,
Welcome to our Community. We understand the issue that you are facing. Try the below mentioned step to delete the upper and the lower filters. Let us know the outcome.
>> Type Run on the search, type regedit in the start search box, and then click regedit in the Programs list.
>>Locate and then click the following registry subkey
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>> If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.
>> Click yes to confirm the removal of the UpperFilters registry entry.
>> If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.
>> Click yes to confirm the removal of the LowerFilters registry entry.
>> Exit Registry Editor, and then restart the computer.