Highlighted
Not applicable

Dell 13 in 1 media card reader problem

Hi everybody,

my wife has a xps710 windows, I am trying to solve a problem with the 13 in one media card reader. When we put the memory stick duo into the correct slot f (there are 4 of them d,e,f,and g) nothing happens. I go to my computer to look for drive f but it's not there, neither is d,e,or g. The green light on the media card reader does not come on either. When I restart the pc there is an icon on the task bar for the safe removal

of the mass storag device. I put the memory stick in, the green light is on now and it works good. I go to my computer there is d,e,f,and g. I click on f and the pix are there. I then close all windowes, Then I do the safe removal thing, it's now safe to remove the card, I remove it and the removal window closes. I put the card back in and nothing happens, unless I restart the pc again. I went to computer management/universal serial bus controllers and there it read "Windows cannot use this hardware device because it has been prepared for "safe removal", but it has not been removed from the computer (Code 47)". The troubleshoot said to turn off the pc and unplug the device and plug it back in, I did that and it changed nothing. So what do you think I should do now? I would really appreciate any addvice I can get for this little problem.

  I thank you for any help I can get.

    rowtwo

 

 

0 Kudos
14 Replies
Highlighted
2 Bronze

Re: Dell 13 in 1 media card reader problem

Instead of using "Safe Removal", open up My Computer, right click on the drive in question and select "Eject".
0 Kudos
Highlighted
3 Argentum

Re: Dell 13 in 1 media card reader problem

Um, ok, I could be wrong, but the use of the "safe removal" option is for external drives and stuff.  Your 13-1 reader is an internal device, and removing camera cards don't require them to be "shut down" first.  What you are doing is shutting down the reader itself, and yes, it won't work again until you reboot or refresh the device using device manager.

 

From now on, just pull the card out when your done with it.  You will see that it works the next time you try it.

0 Kudos
Highlighted
5 Rhenium

Re: Dell 13 in 1 media card reader problem

Both of the above suggestions will work, but this whole issue is caused by the original drivers for the card reader. I don't know which OS you are using (Vista or XP), but in any event there are updated drivers for BOTH systems. Go here, select your operating system, and then expand the "CD/DVD" section. You will see both firmware and driver updates for the card reader. Download and install both of them and you will no longer see the card reader drive letters as entries in the "safely remove hardware" list. Now, when you insert a memory card into the reader, a special drive icon will appear on the task bar. When you are ready to remove the memory card, you right click on the card icon, select "eject" and then remove the card when the icon changes colour.
Message Edited by Rebel9 on 04-03-2008 04:04 PM
0 Kudos
3 Argentum

Re: Dell 13 in 1 media card reader problem

Reb - After doing the upgrades for the 19 in 1 reader (CAB-200) I found that the special icon appears in "My Computer."  Perhaps it's in the system tray for the 13 in 1 version.
Highlighted
Not applicable

Re: Dell 13 in 1 media card reader problem

  Thank you very much.  I learned something from everybody's response.  Thanks allot to GoBuins, I was wondering if I could just eject the card and forget about the safe removal. 

  Thank you russdustus for your very informative response, I didn't know safe removal is only for external 

drives. 

  Rebel9 I especially owe you a great big "THANK YOU" for leading me to the firmware and driver that I needed to download.  Thanks for the easy access to the update download site, and how to locate the updates I needed to download.  I downloaded that stuff, and it fixed up the 13 in 1 card reader to

perfection.  In my computer I now have icons for the d,e,f,and g card readers.  When I insert the memory stick, the safe removal option does not open now.  Problem solved 100%, and again I thank everybody for

jumping in and being so helpful.

  rowtwo   

0 Kudos
Highlighted
5 Rhenium

Re: Dell 13 in 1 media card reader problem

You're welcome. Glad the problem is solved.  Smiley Very Happy
0 Kudos
Highlighted
3 Argentum

Re: Dell 13 in 1 media card reader problem

Rebel9,

 

Your solution also works for the Dell Precision 19-in-1 (which is the same as the 13-in-1, except the 19-in-1 has a later firmware level).

 

Unfortunately, Dell ships the 13-in-1 / 19-in-1 without any installation instructions.  While the service manual does tell you how to physically install the media card reader it does **NOT** mention you need special device drivers for it.

 

Again thanks.  Your help with XPS is also true for other Dell product lines.

 

P.S. For those using Red Hat Linux with their Dell Precisions, support for the reader is in release 5 (not 4). 

0 Kudos
Highlighted
3 Argentum

Re: Dell 13 in 1 media card reader problem

Thanks for the additional info.

@bertrammoshier wrote:

Rebel9,

 

Your solution also works for the Dell Precision 19-in-1 (which is the same as the 13-in-1, except the 19-in-1 has a later firmware level).

 

Unfortunately, Dell ships the 13-in-1 / 19-in-1 without any installation instructions.  While the service manual does tell you how to physically install the media card reader it does **NOT** mention you need special device drivers for it.

 

Again thanks.  Your help with XPS is also true for other Dell product lines.

 

P.S. For those using Red Hat Linux with their Dell Precisions, support for the reader is in release 5 (not 4). 


Highlighted
5 Rhenium

Re: Dell 13 in 1 media card reader problem

bertrammoshier,

The available firmware update for the 13-in-1 also adds additional memory card formats which upgrades these older readers to 19-in-1.

 

Glad you found those posts helpful. Smiley Very Happy

0 Kudos