my dell 2020 has been having problems starting up, this time it won't start at all. I have tried all options (restore, start up repair, load windows keep files) but all have failed. I guess I will need to try a fresh install. It originally came with 7 and free upgraded to 10. So where do I start, do I need to try and find a copy of 10? Thanks for any advice. Michael
You can download that from Microsoft (see below). That said, before reloading the OS, run an extended hard drive diagnotic (F12 at powerup) to rule out the possibility that the drive is faulty and the cause of the problem.